Arcade Technician Supervisor

Round One Entertainment; Erie (Erie County); On-site; USD 42,000 - 58,000; Full time

Job summary

Round One Entertainment in Erie operates bowling and arcade venues and seeks a Facilities Supervisor to support the Facilities Manager in keeping equipment running smoothly.

You will oversee bowling, Spo-cha, and arcade machines, supervise mechanics, perform maintenance tasks, and ensure compliance with safety standards. Travel may be required; alcohol familiarity is expected.

Qualifications

• Two years related experience or equivalent combination of education and experience preferred.
• Experience supervising mechanics and assisting the Facilities Manager is expected.
• Comfort working in a loud bowling center/arcade environment and handling equipment.

Responsibilities

• Assist in servicing and maintaining bowling/Spo-cha equipment and arcade games.
• Direct and supervise department mechanics under the Facilities Manager.
• Respond to machine malfunctions and analyze root causes.
• Ensure compliance with OSHA safety practices and procedures.
• Maintain inventory and coordinate repairs with management.

Skills

Customer service

Interpersonal skills

Communication

Critical thinking

Analytical thinking

Diversity appreciation

Job description

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Facilities Supervisor assists the Facilities Manager in the maintenance of bowling/Spo-cha (where applicable) equipment and/or amusement arcade games. In addition, the Facilities Supervisor support the Company’s programs designed to promote all products and/or services. Sports Challenge (Spo-Cha) equipment for locations that applies only. Travel may be required.

Every member of the management team will handle and serve alcohol, and thus you must be at least 21 years or older.

General

• Provides tasks to team appropriately depending on the condition of the facility including Bowling, Arcade and Spo-cha machines.
• Follows up to complete any assigned work
• Assist the Facilities Manager in servicing and maintaining the facility, bowling/Spocha equipment, and amusement arcade games.
• Responsible for assisting Facilities Manager in the direction and supervision of department mechanics.
• Responds to customer complaints of machine malfunction; analyzes the mechanism to find the root of the problem.
• Responds to error calls for any bowling, spo-cha or amusement arcade issues.
• Maintain support and communication programs designed to promote products or services for the Bowling and Amusement Departments.
• Follow equipment operational compliance with appropriate laws and policies including OSHA safety practices and procedures.
• Trains other mechanics in safety procedures and standards of operation for all equipment, building maintenance, and preventative maintenance programs
• Stay informed on company’s policies and procedures under the direction of Facilities Manager as they relate to the Bowling and Amusement Departments.
• Conducts inventory on all facility equipment including Bowling, Amusement and Spo-cha related items.
• Ensure Mechanics are following all company procedures and policies on Facility maintenance.
• Other tasks as assigned by Facilities Manager and/or General Manager.
• Ability to work varying shifts including weekends and holidays, as well as overtime to support business needs.
• Keeps a clean and organized workshop.
• Assist Facilities Manager with the installation, maintenance, and repairs of both mechanical and electronic issues in arcade machines.
• Conducts maintenance and repairs on arcade machines, and other general facility areas.
• Must successfully complete the mechanic training programs designed for their position.

Facility

• Perform other Facility maintenance and repair tasks.
• Ability to readily identify most common problem with components such as controls and audio systems.
• Conducts alcohol and age restriction control in accordance with company policies.
• Maintains high ethical standards in the work place.
• Reports all irregular issues and problems to general management for solution.
• Maintains good communication with all employees and outside contacts.
• Complies and maintains confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Qualifications:

Facilities Supervisors must possess a strong sense of customer service and interpersonal skills to include high integrity and respects for everyone. The Facilities Supervisor must demonstrate good communication,

strong critical and analytical thinking skills, and appreciation for diversity (thought, ethnic, gender, etc.).

Education and/or Experience:

Two years related experience, or equivalent combination of education and experience preferred.

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected. The noise level in the work environment is usually loud. Facility Supervisor Page 3 of 3

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach objects. Lifting and/or moving up to 100lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.