Lead AppOps Engineer: Enterprise Reliability & Observability

RXinsider LTD.; Riverwoods (IL); On-site; USD 118,000 - 207,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

401(k)

Paid Parental Leave

Tuition Assistance

Vacation and Sick Time

Job summary

Wolters Kluwer is seeking a Lead AppOps Engineer to oversee production reliability of enterprise applications in a mature engineering environment across Azure and AWS.

You will drive incident management, release readiness, runbook automation, and strong observability with Datadog, Grafana, and ELK/OpenSearch.

The role emphasizes operational excellence, collaboration with cross-functional teams, and continuous improvement, with opportunities for career growth.

Qualifications

• Experience managing production applications and releases.
• Strong analytics for incident prevention and RCA.

Responsibilities

• Own production reliability for critical applications and SLOs.
• Lead major incident response and RCA with preventative actions.
• Coordinate releases and validate post-deployment health.
• Architect operational observability and runbook automation.
• Mentor engineers and drive continuous improvement.

Skills

Incident management

CI/CD

Observability

CloudOps

Automation scripting

Stakeholder communication

Root cause analysis

Education

Bachelor's degree in Computer Science or related field

Tools

Datadog

Grafana/Prometheus

ELK/OpenSearch

OpenTelemetry

Terraform

Azure ARM/Bicep

AWS CloudFormation

Kubernetes

Job description

Wolters Kluwer is seeking a Lead AppOps Engineer to oversee production reliability of enterprise applications in a mature engineering environment across Azure and AWS.

You will drive incident management, release readiness, runbook automation, and strong observability with Datadog, Grafana, and ELK/OpenSearch.

The role emphasizes operational excellence, collaboration with cross-functional teams, and continuous improvement, with opportunities for career growth.