Lead Application Support Engineer

Depository Trust & Clearing Corporation; Dallas (TX); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health and life insurance

Pension / Retirement benefits

Paid Time Off

Flexible/hybrid working model

Job summary

Depository Trust & Clearing Corporation is seeking a skilled Application Support Engineer in Dallas, Texas. The role entails designing solutions in FIS Integrity and handling application support. Candidates must have at least 6 years of experience and preferably a Bachelor's degree. Strong communication skills and understanding of ISO20022 are essential. The position offers benefits like competitive pay, health insurance, and a hybrid work model, promoting both onsite and remote flexibility.

Qualifications

• Minimum of 6 years of related experience.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Design and develop solutions in FIS Integrity and ATS applications.
• Resolve application alerts and production defects timely.
• Collaborate with internal teams to solve application issues.
• Validate responses to audit requests.
• Execute Disaster Recovery scripts during outages.
• Identify and implement application monitoring automation.
• Partner with development teams during application design.

Skills

FIS Integrity application functionality

Communication skills

ISO20022 standards understanding

SQL queries writing

Testing Strategy and Test Script knowledge

Education

Bachelor's degree

Tools

ATS

Echos

Crystal Reports

Job description

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re‑engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in‑depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal or external clients to elevate and resolve technical support incidents.

Your Primary Responsibilities:

• Designing and developing solutions in FIS Integrity and ATS applications
• Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed
• Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
• Collaborate with internal teams to provide answers to application issues and escalating to as needed
• Validate and submit responses to requests for information from ongoing audits
• Review and Execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
• Identify and implement automation opportunities to reduce manual effort associated with application monitoring
• Partner with development teams to provide input into the design and development stages of applications
• Execute the pre‑production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
• Align risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Qualifications:

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Fluid in FIS Integrity application functionality
• particular emphasis on contract administration, cash management, payment processing, and accounting.
• Strong verbal and written communication skills
  • Ability to work directly with Treasury end users and translate loose requirements into Integrity‑based functional solutions
  • Ability to work directly with banks to discuss file formats where needed
• Understanding of ISO20022 standards as relates to Statements and Payments
• Understanding of software development lifecycle including understanding of Testing Strategy and Test Script development
• Ability to write SQL queries a plus
• Knowledge of ATS & Echos preferred, with ATS expertise a plus
• Crystal Reports knowledge a plus

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.