Lead Application Support Engineer

Prestige Staffing; Dallas (TX); Hybrid; USD 105,000 - 115,000; Full time

Job summary

A leading company is seeking a Lead Application Support Engineer specializing in financial services. This role requires providing technical support for applications, troubleshooting complex issues, and collaborating with different teams. The ideal candidate will have extensive experience in distributed application support and possess strong problem-solving and communication skills. This hybrid position offers a competitive salary and various benefits.

Qualifications

• Minimum of 6+ years in Distributed Application Support.
• Experience in Unix, Linux, Windows.
• Proficient with relational databases and ETL tools.

Responsibilities

• Provide technical support for applications in daily operations.
• Resolve production issues and perform root cause analysis.
• Collaborate with development teams to address application issues.

Skills

Problem-solving skills

Communication

Technical support

Monitoring

Analysis

Education

Bachelor's degree preferred

Tools

SQL/PLSQL

Docker

Kubernetes

Splunk

Oracle

Informatica

Job description

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This range is provided by Prestige Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$105,000.00/yr - $115,000.00/yr

Direct message the job poster from Prestige Staffing

Lead Application Support Engineer for Financial Services Company in Dallas, TX

NO CTC AND NO 3rd PARTY ALLOWED - PLEASE DO NOT RESPOND

NO VISA PROCESSING - MUST BE US CITIZEN OR GREEN CARD HOLDER TO BE CONSIDERED

Hybrid: hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

Salary: $105K - $115K + Benefits

JOB DESCRIPTION:

• The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.
• Works closely with development teams, infrastructure partners, and internal / external clients to raise and resolve technical support incidents.

RESPONSIBILITIES:

• Experience with using ITIL Change, Incident and Problem management processes.
• Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis.
• Tackle and debug system component(s) to resolve technical issues in sophisticated and highly regulated environments comprised of ground and cloud applications and services.
• Analyze proposed application design(s) and provide inputs on potential gaps or provide recommendations for optimization.
• Hands-on experience with Monitoring and Alerting processes in Distributed, Cloud and Mainframe environments.
• Knowledge and understanding of cyber security standard processes and general security concepts like password rotation, access restriction and malware detection.
• Give in Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.
• Participate in Disaster Recovery / Loss of Region events (planned and unplanned) performing tasks and collecting evidence.
• Collaborate both within the team and across teams to resolve application issues and bring up as needed.
• Support audit requests in a timely fashion providing needed documentation and evidence.
• Plan and implement certificate creation/renewals as needed.
• Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability.
• Strong ability to capture and analyze project requirements and translate them into technical specification(s).
• Deep understanding of all lifecycle components (code, test, deploy).
• Good verbal and written communication and interpersonal skills, communicating openly with team members and others.
• Champion a culture where honesty and transparency are expected.
• Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents.
• Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed.
• Review and update knowledge articles and runbooks with application development teams to confirm information is up to date.
• Validate and submit responses to requests for information from ongoing audits.
• Review and Complete Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed.
• Identify and implement automation opportunities to reduce manual effort associated with application monitoring.
• Partner with development teams to provide recommendations into the design and development stages of applications.
• Complete the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g., SNOW, Salesforce, etc.)
• Aligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; brings up issues appropriately.

QUALIFICATIONS:

• Minimum of 6+ years of related experience in Distributed Application Support.
• Bachelor's degree preferred and/or equivalent experience.
• Solid Experience in Distributed Application Support.
• Hands on experience in Unix, Linux, Windows, SQL/PLSQL
• Familiarity working with relational databases (DB2, Oracle, Snowflake)
• Experience Supporting systems on Containers and Container Orchestration (Docker, Kubernetes, OpenShift)
• Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
• Scheduling Tool experience (CA AutoSys, Control-M)
• Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
• Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
• Proven experience with ETL tools (Informatica Datahub/IDQ, Talend)
• Strong problem-solving skills with the ability to think creatively.

ADDITIONAL QUALIFICATION (NICE TO HAVE):

• Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Management, and Manufacturing

• Industries

  Financial Services, Computer and Network Security, and Information Services

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