Lead Application Support Engineer

The Depository Trust & Clearing Corporation (DTCC); Dallas (TX); Hybrid; USD 80,000 - 120,000; Full time

Job summary

An innovative firm is seeking a Lead Application Support Engineer to join their dynamic team. In this role, you will play a crucial part in ensuring the smooth operation of applications, collaborating closely with development teams and clients to resolve technical issues. You'll have the opportunity to work on exciting projects, implement automation solutions, and contribute to the overall success of the organization. This position offers a flexible hybrid model, allowing you to balance on-site and remote work while receiving comprehensive benefits and support for your professional growth. If you are passionate about technology and eager to make an impact, this role is perfect for you.

Benefits

Comprehensive Health Insurance

Pension/Retirement Benefits

Paid Time Off

Flexible Work Model

Professional Development Opportunities

Qualifications

• 6+ years of experience in application support and technical roles.
• Strong skills in incident management and automation opportunities.

Responsibilities

• Verify and implement changes to prevent reoccurrence of incidents.
• Resolve critical application alerts and handle minor enhancements.
• Collaborate with internal teams to provide answers to application issues.

Skills

Application Support

Technical Support

Incident Management

Automation

Collaboration

Education

Bachelor's Degree in Computer Science

Equivalent Experience

Tools

ServiceNow (SNOW)

Salesforce (SF)

Job description

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Job Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. This includes research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and/or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications beyond the development stage and running in daily operations. This role involves working closely with development teams, infrastructure partners, and internal/external clients to escalate and resolve technical support incidents.

Your Primary Responsibilities

• Verify analysis performed by team members and implement changes to prevent reoccurrence of incidents
• Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed
• Review and update knowledge articles and runbooks with application development teams to ensure information is current
• Collaborate with internal teams to provide answers to application issues and escalate as needed
• Validate and respond to requests for information from ongoing audits
• Review and execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
• Identify and implement automation opportunities to reduce manual effort associated with application monitoring
• Partner with development teams to provide input into the design and development stages of applications
• Execute pre-production/production application code deployment plans and end-to-end vendor application upgrade processes (e.g., SNOW, SF)
• Integrate risk and control processes into daily responsibilities to monitor and mitigate risk; escalate appropriately

Qualifications

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed For Success

• Fosters a culture of honesty and transparency
• Stays current on changes in his/her specialist area and seeks learning opportunities
• Invests effort in coaching others
• Builds collaborative teams across the organization
• Communicates openly and keeps everyone informed

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary depends on role, location, experience, skills, and other factors. We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, sexual orientation, age, marital status, veteran status, or disability. Reasonable accommodations are provided for individuals with disabilities during the application and interview process. Please contact us to request accommodation.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology