Lead Airline Passenger Assist

ABM industries; Virginia (MN); On-site; USD 23,000 - 32,000; Full time

Job summary

ABM Industries at Dulles International Airport is seeking a Lead Airline Passenger Assistant, also known as the Wheelchair Agent, to provide wheelchair assistance and passenger service. Pay is $20.13 per hour, paid weekly, with benefits available.

A strong emphasis on safety and excellent customer service is required as you coordinate with dispatch and gate staff to support passengers with mobility needs. The role is entry-level with on-the-job training, no formal education required, and

Qualifications

• Must be 18 years of age or older.
• No high school diploma, GED or college degree required.
• No experience required and on the job training provided.

Responsibilities

• Follow safety precautions at all times while transporting passengers.
• Positive interpersonal interaction with passengers.
• Comply with all client and/or site security requirements and processes.
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds.
• Assist passengers with baggage retrieval and transport, if necessary.
• Coordinate assignments with dispatchers and gate Agents, if necessary.
• Complete thorough Incident Reports.

Skills

Customer service

Interpersonal skills

Job description

Overview

We are looking for a reliable and experienced Lead Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request wheelchair assistance. Job Title: Lead Airline Passenger Assist

Pay Rate: $20.13 per hour, paid weekly. Location: Dulles International Airport

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’sexperience, skills, abilities, geographic location,and alignment with market data.

Passenger services positions are very customer service-oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1

Responsibilities

• Follow safety precautions at all times while transporting passengers
• Positive interpersonal interaction with passengers
• Comply with all client and/or site security requirements and processes
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
• Assist passengers with baggage retrieval and transport, if necessary
• Coordinate assignments with dispatchers and gate Agents, if necessary
• Complete thorough Incident Reports

Qualifications

Required:

• Must be 18 years of age or older
• No high school diploma, GED or college degree required
• No experience required and on the job training provided

Preferred:

• One (1) year of customer service experience preferred