Lead Wheelchair Passenger Services Agent

ABM industries; Virginia (MN); On-site; USD 23,000 - 32,000; Full time

Job summary

ABM Industries at Dulles International Airport is seeking a Lead Airline Passenger Assistant, also known as the Wheelchair Agent, to provide wheelchair assistance and passenger service. Pay is $20.13 per hour, paid weekly, with benefits available.

A strong emphasis on safety and excellent customer service is required as you coordinate with dispatch and gate staff to support passengers with mobility needs. The role is entry-level with on-the-job training, no formal education required, and

Qualifications

• Must be 18 years of age or older.
• No high school diploma, GED or college degree required.
• No experience required and on the job training provided.

Responsibilities

• Follow safety precautions at all times while transporting passengers.
• Positive interpersonal interaction with passengers.
• Comply with all client and/or site security requirements and processes.
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds.
• Assist passengers with baggage retrieval and transport, if necessary.
• Coordinate assignments with dispatchers and gate Agents, if necessary.
• Complete thorough Incident Reports.

Skills

Customer service

Interpersonal skills

Job description

ABM Industries at Dulles International Airport is seeking a Lead Airline Passenger Assistant, also known as the Wheelchair Agent, to provide wheelchair assistance and passenger service. Pay is $20.13 per hour, paid weekly, with benefits available.

A strong emphasis on safety and excellent customer service is required as you coordinate with dispatch and gate staff to support passengers with mobility needs. The role is entry-level with on-the-job training, no formal education required, and