Lead AI Architect for Telecom Transformation (Onsite)

Capgemini; Atlanta (GA); On-site; USD 82,000 - 193,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision

Retirement savings plans

Life and disability insurance

Employee assistance programs

Other local benefits

Job summary

Capgemini Engineering seeks an experienced AI Architect to lead Agentic AI-driven telecom transformation programs, focusing on large-scale NOC/SOC operations, incident management, and service assurance. You will drive workshops, shape roadmaps, and define cloud-native, AWS-based architectures in collaboration with executive stakeholders.

The role requires 12+ years in software/consulting, deep telecom operations expertise, and a proven ability to translate operations challenges into agent

Qualifications

• 12+ years of experience in software development, solution delivery, or technology consulting.
• Strong experience of telecom operations, particularly NOC OR OSS, incident, ticket, and service-assurance processes.
• Practical experience defining AI, GenAI, or Agentic AI use cases for enterprise operations.
• Ability to translate operational challenges into agent features, workflows, user stories, and acceptance criteria.
• Understanding of AI agents, LLMs, RAG, prompt engineering, APIs, integrations, and human-in-the-loop controls.
• Sound knowledge of software architecture, SDLC, Agile delivery, testing, deployment, and production support.
• Proven experience conducting client workshops, requirement-discovery sessions, and solution demonstrations.

Responsibilities

• Serve as the primary onsite Lead Architect for Agentic AI-driven telecom transformation across NOC, SOC, network operations, service assurance and incident management domains.
• Lead customer workshops and discovery sessions to assess current-state NOC/SOC operating models, alarm flows, ticket lifecycles, triage processes, escalation paths and operational pain points.
• Define Agentic AI-driven solution architectures for alarm correlation, event deduplication, anomaly detection, root-cause analysis, incident enrichment, ticket automation and closed-loop remediation.
• Design integration patterns for alarms, events, incidents, topology, inventory, logs, metrics, traces and operational knowledge across telecom NOC/SOC ecosystems.
• Partner with AWS, customer network teams, operations teams and engineering stakeholders to design secure, scalable and cloud-native Agentic AI telecom platforms.
• Lead solutioning, PoCs, end-to-end technical delivery and executive presentations focused on operational efficiency, service reliability, network resilience and measurable business outcomes.
• Collaborate closely with Offshore teams, business, network, security, operations, product and engineering stakeholders throughout the transformation lifecycle.

Skills

12+ years experience

Telecom operations

AI use cases

Requirements translation

AI agents & prompts

Software architecture

Client workshops

Tools

AWS

Job description

Capgemini Engineering seeks an experienced AI Architect to lead Agentic AI-driven telecom transformation programs, focusing on large-scale NOC/SOC operations, incident management, and service assurance. You will drive workshops, shape roadmaps, and define cloud-native, AWS-based architectures in collaboration with executive stakeholders.

The role requires 12+ years in software/consulting, deep telecom operations expertise, and a proven ability to translate operations challenges into agent