Onsite OSS Architect: Agentic AI for Telecom Transformation

Capgemini Engineering; Denver (CO); On-site; USD 82,000 - 193,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

Retirement plans

Life and disability insurance

Employee assistance programs

Other benefits as provided by local

Job summary

Capgemini Engineering is seeking an experienced OSS Architect to lead Agentic AI-driven telecom transformation programs, focusing on large-scale NOC/SOC operations. You will shape solution roadmaps, define AWS-based architectures and present to executives.

You will manage client workshops, design secure, scalable cloud-native platforms and supervise end-to-end delivery with offshore teams, ensuring operational efficiency and measurable business outcomes.

Qualifications

• 12+ years of experience in software development or technology consulting.
• Deep telecom operations experience, especially NOC/SOC and alarm/ticket processes.
• Experience defining AI/ GenAI use cases for enterprise operations.
• Ability to translate operational challenges into agent features, workflows and user stories.

Responsibilities

• Serve as the primary onsite Lead Architect for Agentic AI-driven telecom transformation across NOC, SOC, network operations, service assurance and incident management domains.
• Lead customer workshops and discovery sessions to assess current-state NOC/SOC operating models, alarm flows, ticket lifecycles, triage processes, escalation paths and operational pain points.
• Define Agentic AI-driven solution architectures for alarm correlation, event deduplication, anomaly detection, root-cause analysis, incident enrichment, ticket automation and closed-loop remediation.
• Design integration patterns for alarms, events, incidents, topology, inventory, logs, metrics, traces and operational knowledge across telecom NOC/SOC ecosystems.
• Partner with AWS, customer network teams, operations teams and engineering stakeholders to design secure, scalable and cloud-native Agentic AI telecom platforms.
• Lead solutioning, PoCs, end-to-end technical delivery and executive presentations focused on operational efficiency, service reliability, network resilience and measurable business outcomes.
• Collaborate closely with Offshore teams, business, network, security, operations, product and engineering stakeholders throughout the transformation lifecycle.

Skills

NOC operations

OSS processes

AI use cases

AI agents

LLMs

Prompt engineering

Software architecture

Agile delivery

AWS architecture

Cloud-native design

Tools

AWS

Job description

Capgemini Engineering is seeking an experienced OSS Architect to lead Agentic AI-driven telecom transformation programs, focusing on large-scale NOC/SOC operations. You will shape solution roadmaps, define AWS-based architectures and present to executives.

You will manage client workshops, design secure, scalable cloud-native platforms and supervise end-to-end delivery with offshore teams, ensuring operational efficiency and measurable business outcomes.