Lead AI Architect for Agentic Systems & LLMs

Verizon; Basking Ridge (NJ); Hybrid; USD 120,500 - 231,000; Full time

Job summary

Verizon is seeking a senior technologist to lead the technical vision and execution of provider‑level agentic AI/ML solutions within the Verizon Consumer Group AI team. You will shape the future of customer experience by building autonomous agents powering digital channels, sales, and customer success ecosystems.

You will mentor engineers, drive long‑term strategy, and collaborate with security, legal, and architecture teams to ensure privacy, compliance, and high engineering standards.

Qualifications

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Three or more years of experience designing, building, and deploying production AI/ML systems at scale.
• Experience with software development methodologies (e.g., Agile).
• Willingness to travel up to approximately 25% of the time.

Responsibilities

• Lead the technical vision, architectural design, and execution of cutting‑edge agentic AI/ML solutions within Verizon Consumer Group AI team.
• Drive the technical strategy, research, and application of advanced agentic AI, large language models, and cognitive frameworks to solve complex consumer challenges.
• Design and implement production‑grade, scalable AI/ML pipelines and agent architectures that integrate with digital/customer success platforms.
• Collaborate with Global Technology Architecture, Security, and Legal to ensure data privacy, compliance, and engineering rigor.
• Develop and maintain a three‑to‑five‑year technical roadmap for agentic systems across VCG.
• Mentor engineers, establish engineering best practices, and introduce red‑teaming methodologies for safety boundaries.
• Translate complex technical concepts into clear narratives for executive presentations.

Skills

AI/ML design

Data quality

Pipeline architecture

Executive storytelling

Collaboration

Education

Bachelor’s degree

Master’s degree or PhD

Tools

LangChain

LlamaIndex

ACSS

Optix

Verint

Job description

Verizon is seeking a senior technologist to lead the technical vision and execution of provider‑level agentic AI/ML solutions within the Verizon Consumer Group AI team. You will shape the future of customer experience by building autonomous agents powering digital channels, sales, and customer success ecosystems.

You will mentor engineers, drive long‑term strategy, and collaborate with security, legal, and architecture teams to ensure privacy, compliance, and high engineering standards.