Lead Afternoon Bookstore Clerk

John Wood Community College; Quincy (IL); On-site; USD 17,000 - 24,000; Part time

Job summary

John Wood Community College seeks an Afternoon Lead Bookstore Clerk to act as the on-site customer service expert in the JWCC Bookstore. You will handle transactions, assist with student financial aid tasks, and support daily operations alongside the morning lead.

The role emphasizes professionalism, strong communication, and teamwork on JWCC’s Quincy campus. Hours are Monday–Thursday 12:00–5:00pm and Friday 8:00am–12:00pm; flexibility for occasional extended hours.

Qualifications

• High school diploma or GED preferred.
• 1–2 years of retail or customer service experience preferred.
• Part-time, non-exempt position reporting to the Manager of Auxiliary Operations.

Responsibilities

• Assist customers in-store, over the phone, via email, and online store portal with professionalism.
• Process customer transactions at POS registers during business hours.
• Lead and support student clerks to ensure procedures are followed and provide guidance as needed.
• Maintain store cleanliness, restock merchandise, and manage daily tasks.
• Assist with inventory, reports, and Pepsi orders; rotate stock as required.
• Close the store at end of shift and complete daily financial reporting.

Skills

Communication skills

Customer service

Basic computer skills

POS familiarity

Organization & cleanliness

Leadership & delegation

Problem solving

Punctuality & integrity

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

POS systems

Job description

This is a part-time, non-exempt position that reports to the Manager of Auxiliary Operations and is located on JWCC's main campus in Quincy, Illinois. Position begins immediately.

Job Description

The Afternoon Lead Bookstore Clerk serves as a primary customer service representative for the JWCC Bookstore and works as part of the bookstore team to provide quality service to all JWCC stakeholders. This clerk, in tandem with their morning counterpart, serves as the on-site expert in handling transactions for Student Financial Aid, online order processing, order shipping and receiving, POS functions, store opening/closing procedures, and general tasks required for daily operations.

Key Responsibilities

• Help customers in store, over the phone, through email, and via the online store portal with professionalism, courtesy, and respect.
• Be able to handle various requests and be solution oriented.
• Work the bookstore POS registers during business hours, processing customer transactions.
• Leads the student bookstore clerks in ensuring procedures are followed and address is a resource for questions as they arise.
• Ensure daily clerk tasks are completed – such as cleaning, restocking, straightening/folding of merchandise, rotation of food product, filing, or other duties as assigned.
• Maintain store inventory and purchases – reporting any damages or shortages from shipments.
• Work alongside AM Lead Clerk to ensure Pepsi orders are placed weekly, rotating the stock, and compiling out-of-date products that can be returned for credit.
• Assist in maintaining the bookstore POS system and running reports.
• Assist with special annual projects/events – such as store inventory, book buyback, etc.
• Close the store at the end of shift which includes:
  • Working alongside student clerks to count the POS registers and complete paperwork.
  • Preparing the nightly deposits.
  • Completing the nightly JWCC financial reporting via Banner
  • Ensure the proper closing/locking of facility.
  • Verifying food/drink clean-up tasks have been completed (tea/coffee/pretzel machine/etc.)

Education

• High School Diploma or comparable GED preferred.

QUALIFICATIONS

• High School Diploma or comparable GED preferred.

Experience

• 1-2 years' retail or comparable customer service experience preferred.

Skills & Competencies

• Effective and professional oral and written communication skills.
• Basic computer skills (including familiarity with Microsoft Word, Excel, and Outlook) and ability to adapt to new programs.
• Familiarity with Point-of-Sale systems.
• Strong customer relations skills – with willingness to go the extra mile to resolve customer questions and issues, and the ability to stay calm and courteous during stressful interactions
• Aptitude for organization and cleanliness.
• Leadership skills and the ability to direct and delegate tasks.
• Basic problem-solving skills. Utilizes judgement when dealing with day-to-day problems but is willing to seek direction from supervisors to solve difficult or complex issues.
• Punctuality and integrity

Working Conditions

• Temperature-controlled office and retail environment. Various indoor areas throughout the JWCC campus facilities.
• Operates in an open workspace in the view of customers and other staff.
• Occasional heavy lifting up to 50 lbs.
• Ability to climb on ladders and step stools.
• Sitting and/or standing for long periods.
• Can include occasional prolonged periods of bending, stretching, or carrying objects as needed for stocking, restocking, and floor resets of merchandise.

Work Schedule

• Part-time position with a typical schedule of Monday-Thursday (12:00pm – 5:00pm) and Friday (8:00am – 12:00pm).
• Flexibility to work beyond regular hours, including weekends and holidays, when necessary.

Salary

• This is a non-exempt position with an estimated hourly range beginning at $15.00.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. If you are a person with a disability and need assistance applying for a job, please submit a request to [e-mail].

Salary: $15.00 per hour