Lead Administrator

Global Payments; Lindon (UT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Global career growth

Learning opportunities

Supportive team

Community involvement

Employee assistance program

Recognition program

Job summary

Global Payments in Lindon, UT seeks a Lead Administrator to provide service-oriented administrative support and route inquiries across departments. You will manage inbound calls, qualify opportunities, and help coordinate with Sales and MSR teams.

The role emphasizes clear communication, quick learning, and attention to detail in a dynamic payments environment supporting a global organization. Experience with Salesforce is a plus; we offer growth opportunities and a collaborative, inclusive

Qualifications

• Clear and professional customer communication over the phone.
• Ability to learn and identify products and capabilities; strong customer service and teamwork skills.
• Ability to quickly learn and adapt to changing technology and priorities.
• 0-2 years of customer service experience.
• Bonus: ability to work under pressure in a team environment.
• Strong attention to detail and focus.
• Excellent logic, reasoning and decision making skills.

Responsibilities

• Receive inbound calls, qualify sales opportunities, and route to Sales.
• Route calls to appropriate department if not related to a new account setup or existing merchant hardware sale.
• If sales related, route to the MSR.
• Track Lead Distribution Process and create new Lead records in Salesforce; follow assignment instructions.
• Maintain regular attendance and comply with the scheduled hours.

Skills

Customer service

Phone communication

Learning agility

Under pressure

Attention to detail

Teamwork

Problem solving

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark with one of the biggest names in payments. At Global Payments, you help businesses grow by transforming how they accept and manage payments.

Global Payments is looking for a service oriented Lead Administrator in the Lindon, UT area.

What you’ll own

• Receive inbound calls, Qualify Sales Opportunities, and assign to Sales.
• Receive incoming calls and route to the appropriate department if not related to a new account set-up or existing merchant hardware sale.
• If the call is sales related, as described previously, route the call to the appropriate MSR.
• Track Lead Distribution Process and create new Lead records in SalesForce and follow assignment instructions.
• Regular attendance and compliance within the schedule assigned * This list is not all-inclusive as additional duties may be assigned by the supervisor.

What you bring

• Ability to communicate clearly and professionally with customers over the phone.
• Ability to learn and Identify Products and Capabilities Outstanding customer service and teamwork skills.
• Ability to quickly learn and adapt to changing technology and priorities.
• 0-2 years of customer service experience
• It's a bonus if you have Ability to work under pressure, in a team environment.
• Strong attention to detail and ability to focus.
• Excellent logic, reasoning and decision making skills.

Our perks - what we’ll bring for you

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance program to support your wellbeing
• Recognition through a global platform that celebrates your achievements.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. Does this sound like you? Then you sound like a Globalpayer.

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms - one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

#LI-DC1 #LI-Hybrid Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

Global Payments and Worldpay recently joined forces, and we're currently operating across two Workday application systems. If you don't see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we've built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success.

Headquartered in Atlanta, Georgia, we're a Fortune 500 R company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America.

Wherever you are—or wherever you want to be,we're there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail]

EEOC Statement: Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].