Lead Administrator

Global Payments Inc.; Lindon (UT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Global benefits

Career growth

Learning opportunities

Inclusive team environment

Community initiatives

Employee assistance program

Global recognition

Job summary

Global Payments Inc. is seeking a service-oriented Lead Administrator in Lindon, UT. The role handles inbound sales calls, routes to the correct department or MSR, and tracks lead distribution to ensure fair assignment among MSRs.

You will also create and manage lead records in Salesforce and maintain schedule discipline. The position emphasizes customer service, product knowledge, and teamwork within a global payments organization.

Qualifications

• 0-2 years of customer service experience.
• Ability to communicate clearly and professionally with customers over the phone.
• Ability to learn and identify products and capabilities.

Responsibilities

• Receive inbound calls, Qualify Sales Opportunities, and assign to Sales.
• Route calls to appropriate departments or MSR as applicable.
• Track Lead Distribution and create new Lead records in SalesForce.
• Maintain regular attendance and adhere to schedule.

Skills

Customer service

Communication skills

Phone etiquette

Teamwork

Adaptability

Job description

Ready to take your career global?

Make your mark with one of the biggest names in payments. At Global Payments, you help businesses grow by transforming how they accept and manage payments.

Global Payments is looking for a service oriented Lead Administrator in the Lindon, UT area. The Lead Administrator receives calls made to the Sales phone queue and routes to the appropriate department if not sales related or to a Merchant Sales Representative (MSR) as appropriate. They are also responsible for tracking Leads that come into the Sales phone queue via a Google doc in order to maintain equal distribution of these Leads among MSRs.

What You'll Own

• Receive inbound calls, Qualify Sales Opportunities, and assign to Sales.
• Receive incoming calls and route to the appropriate department if not related to a new account set-up or existing merchant hardware sale. If the call is sales related, as described previously, route the call to the appropriate MSR.
• Track Lead Distribution
• Process and create new Lead records in SalesForce and follow assignment instructions.
• Regular attendance and compliance within the schedule assigned
• * This list is not all-inclusive as additional duties may be assigned by the supervisor.

What You Bring

• Ability to communicate clearly and professionally with customers over the phone.
• Ability to learn and Identify Products and Capabilities
• Outstanding customer service and teamwork skills.
• Ability to quickly learn and adapt to changing technology and priorities.
• 0-2 years of customer service experience

It's a bonus if you have

• Ability to work under pressure, in a team environment.
• Strong attention to detail and ability to focus.
• Excellent logic, reasoning and decision making skills.

Our Perks - What We'll Bring For You

We know it’s bigger than just your career. It’s your life and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance program to support your wellbeing
• Recognition through a global platform that celebrates your achievements.

https://jobs.globalpayments.com/en/why-global-payments/benefits/

What makes a Globalpayer?

• Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
• Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
• Does this sound like you? Then you sound like a Globalpayer.

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.