Lead Administrator

tsys; Lindon (UT); On-site; USD 40,000 - 55,000; Full time

Job summary

Global Payments in Lindon, UT is seeking a Lead Administrator to support the Sales team by routing calls, qualifying opportunities and tracking leads. You will create and manage Lead records in Salesforce and ensure fair distribution among MSRs.

Ideal candidates have strong communication, customer service, and teamwork skills, with 0–2 years of experience in a call-center or sales-support role. A detail-oriented mindset helps you excel in this fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service mindset with a client-first approach.
• Ability to work in a team and adapt to changing priorities.

Responsibilities

• Receive inbound calls, qualify sales opportunities, and route to Sales.
• Route calls to appropriate departments when not related to sales.
• Track Lead distribution to ensure fair workload among MSRs.
• Create and maintain Lead records in Salesforce and follow instructions.

Skills

Clear communication

Customer service

Teamwork

Adaptability

Phone etiquette

Sales awareness

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global ?

Make your mark with one of the biggest names in payments. At Global Payments, you help businesses grow by transforming how they accept and manage payments.

Global Payments is looking for a service oriented Lead Administrator in the Lindon, UT area.

The Lead Administrator receives calls made to the Sales phone queue and routes to the appropriate department if not sales related or to a Merchant Sales Representative (MSR) as appropriate.

They are also responsible for tracking Leads that come into the Sales phone queue via a Google doc in order to maintain equal distribution of these Leads among MSRs.

What you'll own

• Receive inbound calls, Qualify Sales Opportunities, and assign to Sales.
• Receive incoming calls and route to the appropriate department if not related to a new account set-up or existing merchant hardware sale. If the call is sales related, as described previously, route the call to the appropriate MSR.
• Track Lead Distribution
• Process and create new Lead records in SalesForce and follow assignment instructions.
• Regular attendance and compliance within the schedule assigned
• * This list is not all-inclusive as additional duties may be assigned by the supervisor.

What you bring

• Ability to communicate clearly and professionally with customers over the phone.
• Ability to learn and Identify Products and Capabilities
• Outstanding customer service and teamwork skills.
• Ability to quickly learn and adapt to changing technology and priorities.
• 0-2 years of customer service experience

It's a bonus if you have

• Ability to work under pressure, in a team environment.
• Strong attention to detail and ability to focus.
• Excellent logic, reasoning and decision making skills.

Our perks - what we'll bring for you

We know it's bigger than just your career. It's your life and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance program to support your wellbeing
• Recognition through a global platform that celebrates your achievements.

https://jobs.globalpayments.com/en/why-global-payments/benefits/

What makes a Globalpayer ?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms - one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice .

Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.