Customer Success Manager

Global Payments Inc.; Pittsburgh (Allegheny County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Global opportunities

Learning & development

Supportive team environment

Community involvement

Employee assistance programme

Recognition platform

Job summary

Global Payments Inc. is seeking a Customer Success Manager to own the client journey, guiding onboarding, driving product adoption and ensuring measurable impact for a portfolio of customers.

You will collaborate across sales, product, accounting and support, translating goals into actionable strategies to expand usage and value, while maintaining strong client relationships.

Qualifications

• 3+ years of experience in customer success, account management or a related client-facing role.
• Strong relationship-building skills with the ability to create trust and influence outcomes.
• Experience analyzing customer data and translating insights into actionable strategies.
• Clear communication skills that enable you to engage clients and collaborate across teams.
• Experience working with tools such as Salesforce or Oracle Fusion or similar CRM platforms.
• A proactive, ownership-driven mindset with a focus on delivering measurable results.
• Associate’s degree or equivalent experience.

Responsibilities

• Own the end-to-end client journey, driving product adoption, retention and satisfaction.
• Lead onboarding experiences that set clients up for success and faster adoption.
• Translate customer goals into actionable strategies to expand product usage.
• Monitor account health and address risks to improve retention.
• Use data and insights to identify trends and guide decisions.
• Collaborate across sales, product, accounting and support to align on client needs.
• Advocate for clients internally to shape product improvements and service delivery.
• Drive measurable outcomes like satisfaction, retention and revenue growth.

Skills

Relationship-building

Data-driven decisions

Cross-functional collaboration

Clear communication

Proactive ownership

Education

Associate’s degree or equivalent experience

Tools

Salesforce

Oracle Fusion

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

At Global Payments, you help businesses unlock growth through seamless, connected experiences. Behind every great product is a strong relationship, and your ability to build trust, drive adoption and deliver value will shape how our clients succeed.

As a Customer Success Manager, you will own the experience for your portfolio of customers. You will guide them through onboarding, help them unlock product value and ensure they see measurable impact from the solutions they use every day.

You will work across sales, product, accounting and support teams, building connections that drive outcomes. Here, you will influence how we deliver value at scale, strengthen long-term relationships and create growth for both our clients and our business.

In this role, you’ll own the end-to-end client journey, driving product adoption, retention and satisfaction. You will turn insights into action, strengthen partnerships and create long-term value, helping Global Payments deliver meaningful, lasting impact for every client you serve.

What you’ll own

• Own relationships with your client portfolio, creating trusted partnerships that drive satisfaction, retention and long-term growth
• Lead onboarding experiences that set clients up for success, enabling faster adoption and stronger engagement from day one
• Translate customer goals into actionable strategies, identifying opportunities to expand product usage and increase value
• Monitor account health and proactively address risks, improving retention and strengthening client confidence
• Use data and insights to identify trends, guide decisions and continuously improve the customer experience
• Influence cross-functional outcomes by partnering with sales, product, accounting and support teams to align on client needs
• Advocate for your clients internally, ensuring their voice shapes product improvements and service delivery
• Drive measurable success outcomes, including satisfaction, retention and revenue growth across your portfolio

What you bring

• 3+ years of experience in customer success, account management or a related client-facing role
• Strong relationship-building skills with the ability to create trust and influence outcomes
• Experience analyzing customer data and translating insights into actionable strategies
• Clear communication skills that enable you to engage clients and collaborate across teams
• Experience working with tools such as Salesforce (SF) or Oracle Fusion or similar customer relationship management platforms
• A proactive, ownership-driven mindset with a focus on delivering measurable results
• Associate’s degree or equivalent experience

Our perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance programme to support your wellbeing
• Recognition through a global platform that celebrates your achievements

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer.

Diversity and EEO Statements

Global Payments is an organization that stands against racism,intoleranceand injustice in all its forms - one that respects,honorsand celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].