Lead Administrative Services

Community Health Network; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Community Health Network in Indianapolis is seeking an Administrative Services Lead to act as the operational lead for Administrative Services while providing executive support to an assigned leader. You will guide day-to-day operations, coach staff, ensure quality and compliance, and align with the strategic vision.

This role focuses on leading administrative partners, coordinating staffing and workloads, driving process improvements, and delivering exceptional service with a CAP credential and

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• CAP credential preferred
• 5+ years of experience managing complex calendars, meetings, communications, and confidential information
• 2+ years of experience in a lead, mentoring, project coordination, or informal leadership role preferred.
• Lead daily Administrative Services operations, ensuring high-quality service delivery, operational efficiency, and compliance with organizational standards.
• Provide coaching, mentoring, onboarding, and performance management support to Administrative Support Partners while fostering engagement and professional growth.
• Coordinate staffing, workload distribution, scheduling, and service coverage to ensure uninterrupted administrative support and meet evolving business needs.
• Partner directly with executive leaders to manage complex administrative responsibilities while modeling professionalism, confidentiality, responsiveness, and exceptional service.
• Drive process improvement, quality assurance, and workforce initiatives through collaboration with leaders and stakeholders to enhance operational effectiveness and administrative excellence.

Responsibilities

• Lead the Administrative Services function and provide executive support to a designated leader.
• Oversee calendar management, meetings, communications, and confidential information handling.
• Coach and mentor Administrative Support Partners; support onboarding and performance management.
• Coordinate staffing, workloads, scheduling, and service coverage to ensure consistent administrative support.

Skills

Calendar management

Meeting coordination

Executive support

Leadership

Coaching

Education

Bachelor's degree in Business Administration

CAP credential preferred

Job description

Shadeland Ave
Indianapolis , IN 46256
United States

Shift

Day Job

Hours

Monday - Friday 8:00am - 5:00pm with flexibility needed to accommodate business needs

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Administrative Services Lead serves as the operational leader of Community Health Network's Administrative Services function while maintaining direct executive support responsibilities for an assigned executive leader or operational area. This role provides day-to-day leadership, workforce coordination, coaching, quality oversight, and operational guidance to Administrative Support Partners while ensuring alignment with the strategic vision established by the Manager, Executive Operations and Administrative Services. The Administrative Services Lead promotes administrative excellence, drives continuous improvement, and serves as a role model for executive-level administrative support across the organization.

Exceptional Skills and Qualifications

High School Diploma or GED required; Bachelor's degree in Business Administration, Healthcare Administration, Human Resources, Organizational Leadership, or a related field preferred.

Certified Administrative Professional (CAP) credential preferred

5+ years of experience managing complex calendars, meetings, communications, and confidential information required.

2+ years of experience in a lead, mentoring, project coordination, or informal leadership role preferred.

Lead daily Administrative Services operations, ensuring high-quality service delivery, operational efficiency, and compliance with organizational standards.

Provide coaching, mentoring, onboarding, and performance management support to Administrative Support Partners while fostering engagement and professional growth.

Coordinate staffing, workload distribution, scheduling, and service coverage to ensure uninterrupted administrative support and meet evolving business needs.

Partner directly with executive leaders to manage complex administrative responsibilities while modeling professionalism, confidentiality, responsiveness, and exceptional service.

Drive process improvement, quality assurance, and workforce initiatives through collaboration with leaders and stakeholders to enhance operational effectiveness and administrative excellence.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Community Physician Network Indianapolis Eastside

Community Physician Network Indianapolis Eastside