Strategic Administrative Services Lead

Community Health Network; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Community Health Network in Indianapolis is seeking an Administrative Services Lead to act as the operational lead for Administrative Services while providing executive support to an assigned leader. You will guide day-to-day operations, coach staff, ensure quality and compliance, and align with the strategic vision.

This role focuses on leading administrative partners, coordinating staffing and workloads, driving process improvements, and delivering exceptional service with a CAP credential and

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• CAP credential preferred
• 5+ years of experience managing complex calendars, meetings, communications, and confidential information
• 2+ years of experience in a lead, mentoring, project coordination, or informal leadership role preferred.
• Lead daily Administrative Services operations, ensuring high-quality service delivery, operational efficiency, and compliance with organizational standards.
• Provide coaching, mentoring, onboarding, and performance management support to Administrative Support Partners while fostering engagement and professional growth.
• Coordinate staffing, workload distribution, scheduling, and service coverage to ensure uninterrupted administrative support and meet evolving business needs.
• Partner directly with executive leaders to manage complex administrative responsibilities while modeling professionalism, confidentiality, responsiveness, and exceptional service.
• Drive process improvement, quality assurance, and workforce initiatives through collaboration with leaders and stakeholders to enhance operational effectiveness and administrative excellence.

Responsibilities

• Lead the Administrative Services function and provide executive support to a designated leader.
• Oversee calendar management, meetings, communications, and confidential information handling.
• Coach and mentor Administrative Support Partners; support onboarding and performance management.
• Coordinate staffing, workloads, scheduling, and service coverage to ensure consistent administrative support.

Skills

Calendar management

Meeting coordination

Executive support

Leadership

Coaching

Education

Bachelor's degree in Business Administration

CAP credential preferred

Job description

Community Health Network in Indianapolis is seeking an Administrative Services Lead to act as the operational lead for Administrative Services while providing executive support to an assigned leader. You will guide day-to-day operations, coach staff, ensure quality and compliance, and align with the strategic vision.

This role focuses on leading administrative partners, coordinating staffing and workloads, driving process improvements, and delivering exceptional service with a CAP credential and