Lead Administrative Assistant

Rise Family; Salem (OR); Remote; USD 26,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Meaningful Work

Employee Assistance Program

Premium Holiday Pay

Educational Assistance

Mileage Reimbursement

Retirement Plan with company match

Job summary

Rise Services Inc. is seeking a Lead Administrative Assistant to support statewide leadership, train new Administrative Assistants, and drive efficient processes. The role partners with the Recruiter and provides ongoing coaching to build professional relationships and ensure quality assurance.

The position offers training, opportunities for leadership advancement, and collaboration across multiple locations within the RISE network. A strong focus on confidentiality and teamwork is essential.

Qualifications

• Proven experience as Administrative Assistant with RISe
• Excellent interpersonal, customer service and phone etiquette
• Effective verbal and written communication
• Proficient with Microsoft Office and Windows
• Strong multi-tasking and prioritization abilities
• Strong problem-solving skills
• Able to meet deadlines
• Excellent organizational skills
• Attention to detail and follow-up
• Maintain confidentiality and professionalism
• Experience with advertising and recruiting
• Ability to work independently and in a team
• Self-motivated approach to work

Responsibilities

• Coach and train newly onboarded Administrative Assistants with Supervisor and Recruiter
• Collaborate with State Recruiter on statewide trainings
• Build supportive relationships with employees and management
• Provide feedback, mentorship, and retraining as needed
• Identify ways to improve systems for efficiency and statewide collaboration
• Assist with statewide driving and background checks as Lead QED
• Maintain various files and documents
• Assist with hiring, recruitment, and new hire paperwork
• Coordinate with payroll department regularly
• Run monthly reports and support other tasks and projects
• Perform general administrative duties (mailing, copying, filing, etc.)
• Answer phones, greet visitors, assist as needed
• Conduct new employee onboarding and pre-service training

Skills

Coaching

Training

Interpersonal skills

Customer service

Phone etiquette

Communication

Microsoft Office

Windows OS

Multitasking

Confidentiality

Attention to detail

Teamwork

Self-motivation

Education

High School

Tools

Microsoft Office

Windows

Job description

Job Details:

Job Location: Salem, OR - Salem, OR 97302, Position Type: Full Time, Education Level: High School, Salary Range: $23.00 - $23.00, Travel Percentage: Limited or Occasional, Job Shift: Days, Job Category: Nonprofit - Social Services, RISE is a non-profit organization that specializes in home and community-based support services for children and adults with developmental and other disabilities, children with mental health challenges, and aging adults. For over 30 years, our purpose has remained constant. We create opportunities for and with the people we serve, their families, and for the men and women who work in the direct care profession.

What does this role entail?

Your role as the Lead Administrative Assistant will help support Assistant Directors and Recruiter with leadership to the Administration Assistant statewide. This role will provide you with experience in developing your leadership, building professional relationships, direct impact with processes and workflows and quality assurance. Your role can be performed from any RISE location and will serve receive a wage increase for taking on new leadership and team duties. Your position will work side by side with the Recruiter and receive regularly training and coaching to develop further in this role.

Essential Job Functions:

• Responsible to coach and train newly onboarded Administrative Assistants (AAs), in tandem with Supervisor and Recruiter.


• Collaborate with the State Recruiter to develop and implement strategic trainings for AAs statewide.


• Develop and maintain supportive relationships and professional boundaries with all employees, including AAs, and management.


• Provide feedback. mentorship, and retraining to AAs as appropriate.


• Continually look for ways to develop and improve systems to increase efficiency, and statewide collaboration.


• Assist in running statewide driving and background checks, as Lead QED.


• Maintenance of various types of files and documents


• Assist with hiring of new staff, including recruitment, managing applications & inquiries and processing new hire paperwork


• Work with payroll department regularly


• Run monthly reports, other tasks, and projects, as assigned


• General administrative duties, such as mailing, copying, filing, faxing, phone, etc.


• Answer phones, greet walk-ins and assist as needed


• Conduct new employee onboarding and pre-service training.

Qualifications: Minimum Qualifications:

• Proven experience working as an Administrative Assistant with RISE


• Excellent interpersonal, customer service skills and professional phone etiquette


• Ability to communicate effectively (verbal & written)


• Ability to use up to date computer programs, including Microsoft Office & Windows


• Strong multi-tasking and prioritization skills


• Strong problem-solving ability


• Ability to meet deadlines


• Excellent organizational skills


• Attention to detail and follow up


• Ability to maintain strict confidentiality, and a strong sense of professionalism


• Experience with advertising and recruiting


• Work well independently and with teams


• Self-motivated

Benefits:

Perks for All:

• Competitive pay


• Meaningful Work


• Employee Assistance Program


• Premium Holiday Pay


• Educational Assistance


• Mileage ReimbursementRetirement Plan with company match

Additional Benefits for Full Time:

• Medical/Dental/Vision


• HSA/FSA


• Short & Long Term Disability


• Life Insurance


• Vacation/Sick


• 15 Paid Holidays


• Paid Parental Leave


• Paid Bereavement Leave


• Tenure Bonuses

RISE is driven to break the model of institutionalized care for individuals with disabilities by providing exceptional 1:1 care to the individuals we get to serve. We live this mission by providing various programs to grow and support our staff. This is a great opportunity for a responsible, committed individual that wants to be part of making a difference in the lives of others! This is a great opportunity for a responsible, committed individual that wants to be part of making a difference in the lives of others!

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

(a) Dedicated fax [phone]

(b) Dedicated email [e-mail]

(c) US mail

(d) Dedicated phone [phone]: DISABILITY ACCOMMODATION REQUESTS ONLY

RISE is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.