Lead Adjuster - NC

Rain and Hail; Northern (KY); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Rain and Hail in Kentucky seeks an experienced team member to support adjusters through training on techniques, products, and regulations, and to help manage claims with independent adjusters efficiently. You will participate in large, complex, or controversial claims while assisting in complaint investigations.

The role requires organization, travel readiness, and the ability to work both independently and within a team, with a focus on accurate claim handling and compliance across programs.

Qualifications

• Knowledge of or ability to learn the agricultural industry, including crops in the territory.
• Knowledge of Rain and Hail’s products, services and systems.
• Knowledge of underwriting and claim adjustment rules for multiple insurance programs.
• Ability to organize and prioritize multiple tasks.
• Ability to work in a team oriented environment.
• Ability to communicate effectively and maintain relationships with personnel, outside resources and customers.
• Ability to use company terminology, procedures and systems.
• Ability to drive a vehicle and maintain a valid driver’s license.
• Willingness to relocate or travel as needed.

Responsibilities

• Assist in training new and current adjusters about adjusting techniques, products, services, rules and regulations.
• Enforce and employ strategies to manage and complete the claims process with independent adjusters in a timely manner as assigned.
• Be involved in large and/or complex claims and/or controversial claims.
• Investigate and assist in resolving complaints from policyholders relative to claims.
• Assist in the review and investigation of defensible positions and other aspects of claims in the dispute process including arbitration and/or litigation.
• Complete quality control audits in the assigned territory to ensure compliance with the Quality Control Plan.
• Assists with other duties as necessary.

Skills

Training

Communication

Teamwork

Organization

Adaptability

Job description

Essential Job Duties and Responsibilities:

• Assist in training new and current adjusters about adjusting techniques, products, services, rules and regulations.
• Enforce and employ strategies to manage and complete the claims process with independent adjusters in a timely manner as assigned.
• Be involved in large and or complex claims and or controversial claims.
• Investigate and assist in resolving complaints from policyholders relative to claims.
• Assist in the review and investigation of defensible positions and other aspects of claims in the dispute process including arbitration and or litigation.
• Complete quality control audits in the assigned territory as requested by division management or Field Supervisor in order to ensure that the filed requirements of the Quality Control Plan of Implementation are fulfilled.
• Assists with other duties as necessary.

Knowledge, Skills, and Abilities:

• Knowledge of or the ability to learn the agricultural industry, including an understanding of the kinds of crops produced in the territory; agricultural issues.
• Knowledge of or the ability to learn Rain and Hail’s products, services and systems.
• Knowledge of and the ability to learn the underwriting and claim adjustment rules and regulations associated with the Multiple Peril Crop Insurance program, crop-hail program and the other insurance products offered by the company.
• Ability to organize and prioritize multiple tasks.
• Ability to work in a team oriented environment.
• Ability to effectively communicate and maintain business relationships with Company personnel, outside resources and customers.
• Ability to use the Company’s terminology, procedures and systems.
• Ability to use department equipment.
• Ability to perform basic and complex mathematical calculations.
• Ability to drive a vehicle and maintain a valid driver’s license.
• Ability to remain calm and professional during peak periods of activity.
• Ability to work from oral and written communication.
• Ability to maintain confidentiality.
• Ability to work independently.
• Ability to travel away from home for extended periods of time and on short notice.
• Willingness to relocate to another division if requested.
• Ability to assist in other work-related areas as required.