Lead Adjuster - NC

Chubb European Group Ltd.; North Carolina; On-site; USD 65,000 - 90,000; Full time

Job summary

Chubb European Group Ltd. is seeking an experienced claims adjuster to support agricultural insurance operations in the United States.

The role involves training adjusters, guiding claims through the process with independent adjusters, and handling large or complex claims with a focus on timely resolution. Candidates should understand crop insurance programs, have strong organizational and teamwork skills, and be able to communicate effectively with internal staff and clients.

Qualifications

• Knowledge of the agricultural industry and crops in the territory.
• Knowledge of Rain and Hail’s products, services and systems.
• Knowledge of underwriting and claim adjustment rules for crop insurance programs.
• Ability to organize and prioritize multiple tasks.
• Ability to work in a team oriented environment.
• Ability to communicate effectively with Company personnel, outside resources and customers.
• Ability to use the Company terminology and systems.
• Ability to travel or drive as needed.
• Ability to remain calm during peak periods of activity.
• Ability to work independently.

Responsibilities

• Assist in training new and current adjusters on adjusting techniques, products, services, rules and regulations.
• Enforce and employ strategies to manage and complete the claims process with independent adjusters in a timely manner as assigned.
• Be involved in large and/or complex claims and/or controversial claims.
• Investigate and assist in resolving complaints from policyholders relative to claims.
• Assist in the review and investigation of defensible positions in the dispute process including arbitration and/or litigation.
• Complete quality control audits in the assigned territory to ensure compliance with the Quality Control Plan of Implementation.
• Assists with other duties as necessary.

Skills

Agricultural knowledge

Crop insurance knowledge

Underwriting rules

Claims adjustment

Prioritization

Teamwork

Communication

Confidentiality

Independent work

Travel willingness

Relocation willingness

Adaptability

Job description

Essential Job Duties and Responsibilities:

• Assist in training new and current adjusters about adjusting techniques, products, services, rules and regulations.


• Enforce and employ strategies to manage and complete the claims process with independent adjusters in a timely manner as assigned.


• Be involved in large and or complex claims and or controversial claims.


• Investigate and assist in resolving complaints from policyholders relative to claims.


• Assist in the review and investigation of defensible positions and other aspects of claims in the dispute process including arbitration and or litigation.


• Complete quality control audits in the assigned territory as requested by division management or Field Supervisor in order to ensure that the filed requirements of the Quality Control Plan of Implementation are fulfilled.


• Assists with other duties as necessary.

Knowledge, Skills, and Abilities:

• Knowledge of or the ability to learn the agricultural industry, including an understanding of the kinds of crops produced in the territory; agricultural issues.


• Knowledge of or the ability to learn Rain and Hail’s products, services and systems.


• Knowledge of and the ability to learn the underwriting and claim adjustment rules and regulations associated with the Multiple Peril Crop Insurance program, crop-hail program and the other insurance products offered by the company.


• Ability to organize and prioritize multiple tasks.


• Ability to work in a team oriented environment.


• Ability to effectively communicate and maintain business relationships with Company personnel, outside resources and customers.


• Ability to use the Company’s terminology, procedures and systems.


• Ability to use department equipment.


• Ability to perform basic and complex mathematical calculations.


• Ability to drive a vehicle and maintain a valid driver’s license.


• Ability to remain calm and professional during peak periods of activity.


• Ability to work from oral and written communication.


• Ability to maintain confidentiality.


• Ability to work independently.


• Ability to travel away from home for extended periods of time and on short notice.


• Willingness to relocate to another division if requested.


• Ability to assist in other work-related areas as required.