LEAD ACTIVITIES COORDINATOR

North Hill Needham Inc.; Needham (MA); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Free meals

Free parking

Free on-site fitness center

Health & Dental Benefits

401(k) with company match

Tuition Reimbursement

Job summary

North Hill Needham Inc. is seeking a dedicated professional to oversee and implement resident engagement programs for Enhanced Living and Skilled Nursing. This role involves planning and evaluating programs that enhance resident experiences and ensure compliance with regulations.

The ideal candidate should possess a Bachelor’s degree or equivalent experience, alongside proficiency in documentation and a passion for working with senior populations. North Hill provides a supportive work environment with free meals, health benefits, and career development training.

Qualifications

• Experience working with senior populations preferred.
• Maintaining First Aid, CPR, and other certifications.
• Supervision, staffing, and scheduling experience is advantageous.

Responsibilities

• Oversee resident engagement programs across Enhanced Living and Skilled Nursing.
• Maintain timely documentation of resident participation and behavior.
• Collaborate with interdisciplinary teams to meet resident needs.

Skills

Customer support

Confidentiality

Effective communication in English

Teamwork

Technology proficiency

Education

Bachelor’s degree or 3 years’ experience

Certified Activity Professional

Tools

Computer software programs

Job description

Position Summary

For over 40 years, North Hill, a not‑for‑profit senior living community located in Needham, Massachusetts, has provided vibrant living opportunities for people aged 65 and older by offering a range of hospitality, wellness, and health care services. This role oversees activity programs across Enhanced Living and Skilled Nursing. It is responsible for planning, developing, organizing, implementing, and evaluating resident engagement programs that promote meaningful experiences and a high‑quality resident experience. The position ensures the consistent delivery of engaging, resident‑centered programming. Working closely with interdisciplinary teams, this role supports family engagement while ensuring compliance with regulatory requirements, organizational standards, and community goals.

Job Specific Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop and implement resident engagement programs across Enhanced Living and Skilled Nursing to enhance resident experience within the small‑house model; evaluate effectiveness and adjust programming based on resident needs, abilities, and preferences.
• Facilitate group and individual engagements, including one‑on‑one interactions, independent activity pursuits, and weekly in‑person and virtual visits.
• Interview residents and families to gather life history, preferences, and recreation interests per DPH regulations.
• Maintain timely and accurate written and electronic documentation, including weekly resident notes capturing participation, behavior, and recommendations.
• Support resident assessments, evaluations, and transition planning between Enhanced Living and Skilled Nursing.
• Train, supervise, schedule, and evaluate Coordinators ensuring adequate coverage within budget guidelines.
• Submit payroll for direct reports and support planning of monthly Activities staff meetings.
• Collaborate daily with interdisciplinary teams, residents, families, and external partners to ensure resident needs are met.
• Coordinate volunteer opportunities.
• Communicate concerns, service issues, and challenges to the Director of Resident Engagement.
• Develop and distribute monthly calendars and daily engagement materials, and coordinate activity requests and interdepartmental events.
• Order supplies, complete required documentation, and support budget development and implementation.
• Maintain organized and welcoming common areas to support resident experience.
• Participate in household meal services, including preparation, cooking, and serving as needed.
• Identify and recommend technology and equipment improvements to enhance programming and operations.
• Develop and implement specialized programming for the Belmont Memory Care community.
• Meet department uniform, appearance, and grooming requirements.
• Comply with all OSHA safety regulations, applicable local laws regarding health, safety, or environment.

Supervisory Responsibilities

Yes

Required Skills And Abilities

• Maintain confidentiality and provide strong customer support skills.
• Comply with protection of health information (HIPAA) safeguards.
• Work independently with limited supervision.
• Deal tactfully with team members, residents, family members, visitors, and the general public.
• Work professionally with people from a wide variety of cultural and socio‑economic backgrounds.
• Communicate effectively in English when working in resident areas.
• Attend and participate in in‑service educational classes, Healthcare Academy, and staff meetings as directed.
• Use technology such as FaceTime, Zoom, Eversound, Skype, and audio systems.
• Be flexible and adaptable in a changing work environment.
• Build a cohesive team while maintaining productivity.

Education And Experience

• A Bachelor’s degree or 3 years’ experience preferred.
• Certified Activity Professional preferred.
• Proficiency with computer software programs.
• Maintain First Aid, CPR, and other certifications and trainings.
• Training and knowledge in recreational activities for a senior population preferred.
• Supervision, staffing, and scheduling experience preferred.

Satisfactory completion of a background investigation is required for this position.

North Hill Offers

• Free meals
• Free parking
• Free on‑site fitness center
• State‑of‑the‑art work environment
• Employee referral program
• Health & Dental Benefits
• 401(k) with company match
• Career Development Training
• Tuition Reimbursement

Pay Range: $26–$28/hour

Individual compensation within this range is based on a candidate’s specific qualifications, including education, overall experience, relevant experience, and specific skills. We strive to ensure that compensation is competitive, fair, and reflects the value each candidate brings to the role.

North Hill is committed to providing equal opportunity for employment and advancement to all team members and potential team members. North Hill does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations.

North Hill embraces diversity and believes that our community is enriched when people from varied cultures, backgrounds, and attitudes come together in shared interests. We welcome people of every race, religion, color, national origin, sexual orientation, gender expression, disability, political view and familial status. We thrive collectively in an environment of inclusivity that encourages a free exchange of ideas.