Lead Accounts Receivable Representative

RXinsider LTD.; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

RXinsider LTD. is seeking a Lead Accounts Receivable Representative to manage a portfolio of 200–400 accounts, up to $20M, resolving payment delays and leading problem-solving efforts. On-site role at our Pittsburgh facility, with no relocation assist provided.

The role emphasizes communicating professionally, leveraging billing platforms, and driving delinquency resolution with cross-department collaboration and Excel-driven efficiencies.

Qualifications

• High School Diploma or GED required.
• 5+ years of experience in collections and/or business or an equivalent combination of education and experience.
• Business to Business collections, customer service, or finance background with analytical skills to reconcile accounts.
• Proficiency with MS Office (Word, Excel, Outlook) and familiarity with billing platforms.

Responsibilities

• Communicate professionally, both written and verbal.
• Handle a high volume of email communication and phone contact.
• Understand customer billing platforms to identify problems and solutions.
• Use Excel functions to drive collection efficiencies for large customers.
• Collaborate across departments to improve problem resolution and action plans.
• Mentor and support other team members.

Skills

Professional communication

Problem solving

Analytical skills

Excel proficiency

Customer billing platforms

Team collaboration

Attention to detail

Education

Bachelor’s degree in business

High School Diploma or GED

Tools

MS Office

Oracle

Cognos

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Position Summary

The Lead Accounts Receivable Representative is responsible for interacting with our Customers in order to resolve internal and/or external issues delaying invoice payment. They lead all aspects of problem solving and facilitate conversations with responsible parties. . This would entail handling the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio.

They would handle a portfolio size of 200 - 400 accounts that total an upwards of $20M.

This position requires on-site presence at our facility located at 300 Industry Drive, Pittsburgh, PA. Please note that relocation assistance is not available for this role at this time.

Key Responsibilities

• Communicate professionally, both written and verbal
• Effectively handle a high volume of email communication and phone contact
• Have a solid understanding of customer billing platforms that allow problem identification and solution
• Proficiency in key Excel functions that will drive collection efficiencies for large customers
• Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans
• Proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans
• Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations
• Ability to react to and effectively handle changes in priorities based on business need
• Formulate a course of action to consistently accomplish or outperform established goals
• Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default
• Ability to work with minimal direction; following guidelines and company policy
• Support development and implementation of on-boarding content for new team members
• Use Practical Process Improvement techniques to identify and solution problem root cause
• Mentor and support other team members

Non-Negotiable Hiring Criteria

• High School Diploma and/or GED required
• 5+ years of experience in collections and/or business or an equivalent combination of education and experience.
• Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts
• Demonstrate proficiency with MS Office (Word, Excel, and Outlook)
• Excellent written and verbal skills that allow effective communication via both phone and email
• Operates with a high degree of integrity, works well in a team environment.

Minimum Requirements/Qualifications

• Bachelor’s degree in a business field preferred.
• Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail
• Goal oriented
• Possesses a high degree of integrity
• Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts
• Ability to work effectively with other team members in an open environment
• Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos
• Travel may be required at times, up to 20%.