Lead Access Associate (Full-Time Days) UMMC Emergency Department

Rochester Regional Health; City of Batavia (NY); On-site; USD 28,000 - 32,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate Lead for United Memorial Medical Center in Batavia, NY. The role centers on leading a team within the Emergency Department and ensuring smooth patient flow from registration to billing.

The position requires leadership, excellent communication, and basic computer skills, with bilingual preferred. Schedule is days, with weekend rotation, and pay ranges from $20.25 to $23.25 per hour.

Qualifications

• Leadership: mentor, coach, and guide an assigned team of associates.
• Customer Service: manage incoming calls, greet patients and provide direction.
• Registration & Verification: complete patient registrations and verify insurance coverage.
• Billing & Payments: collect payments and review charges for accuracy.

Responsibilities

• Leadership: mentor, coach and encourage assigned team; assist with orientation, training, performance evaluations and disciplinary actions under supervision.
• Customer Service: manage incoming calls, greet patients, provide information and schedule appointments.
• Registration & Verification: complete patient registrations and verify insurance/timeliness of pre-certifications.
• Billing & Payments: collect payments including co-pays, review charges for accuracy.

Skills

Leadership

Computer skills

Customer service

Bilingual

Job description

SUMMARYAs an Access Associate Lead, you play an integral role to our high-quality standards of customer care.STATUS: Full-Time - DaysLOCATION: United Memorial Medical Center - North Street CampusDEPARTMENT: Emergency RoomSCHEDULE: Monday-Friday 7:00 am to 3:00 pm, with rotation for every other weekend.ATTRIBUTESAbility to lead and take directionBasic computer skillsExcellent customer service and communication skillsBilingual preferredRESPONSIBILITIESLeadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/managerCustomer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary informationRegistration & Verification. Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicableBilling & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracyEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$20.25 - $23.25CITY:BataviaPOSTAL CODE:14020The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.