LEAD

ABM industries; Phoenix (AZ); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries is seeking a Lead Airline Passenger Assistant in Phoenix to oversee a team of Wheelchair Agents and ensure superior passenger service, safety, and compliance. The role includes coordinating coverage, communicating with clients, and coaching staff to meet performance standards at the Phoenix location.

The position requires at least 1 year of lead or supervisory experience, strong customer service skills, and the ability to obtain an airport SIDA badge.

Qualifications

• Must be 18 years of age or older.
• One year of lead or supervisory experience.
• Equivalent work experience preferred.
• Must meet all requirements to receive airport SIDA badge.

Responsibilities

• Promotes positive employer/employee/customer relationships and interactions.
• Ensure all call offs are covered.
• Communicate with Client representatives on a frequent basis regarding operations.
• Maintain daily shift report for managers.
• Maintain communication with other Duty Managers/Supervisors to maintain optimum staffing levels.
• Effectively coach employees.
• Work with Safety Quality Manager to ensure the safety and security of the operation.
• Set positive, professional example for workforce.
• Ensure employee compliance with safety, security, compliance and quality standards and procedures.

Skills

Customer service

Leadership

Job description

Overview

The Lead Airline Passenger Assistant is responsible for leading a team of other Wheelchair Agents as well as assisting passengers requiring wheelchair assistance. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met and that employees are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities.

Pay Rate: $18.00

Schedule: 12:00PM-8:30pm Fri-Tues

Location: 3400 E Sky Harbor Blvd, Phoenix, AZ 85034

Benefit Information:

• ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Responsibilities

• Specific Duties / Essential Job Functions: (Other duties may be assigned.)
• Promotes positive employer/employee /customer relationships and interactions.
• Ensure all call offs are covered.
• Communicate with Client representatives on a frequent basis regarding operations.
• Maintain daily shift report for managers.
• Maintain communication with other Duty Managers/Supervisors to maintain optimum staffing levels.
• Effectively coach employees.
• Work with Safety Quality Manager to ensure the safety and security of the operation.
• Set positive, professional example for workforce.
• Ensure employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our clients, and by regulatory authorities.
• Miscellaneous duties as assigned.
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1

Qualifications

• Must be 18 years of age or older.
• Customer Service Experience
• One year of lead or supervisory experience
• Equivalent work experience preferred.
• Must meet all requirements to receive required airport SIDA badge.