Ld Patient Access Rep

Phoenix Children's; Avondale (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Phoenix Children’s Avondale campus seeks a Lead Patient Access Representative to support the Emergency Department’s registration process. You will help families navigate the check-in, act as a resource for front desk staff, and ensure a smooth experience in a fast-paced setting.

The role emphasizes strong customer service, clear communication, teamwork, and leadership across the Patient Access team, with a focus on accurate billing support and policy adherence.

Qualifications

• Customer-service driven
• Effective communicator
• Team-oriented
• Dependable
• Comfortable guiding in fast-paced environment

Responsibilities

• Fills in for staff and performs all functions of Patient Access Representative as needed.
• Understands front end registration modules and coordinates with IT to ensure accurate use.
• Trains staff on registration, insurance verification, treatment authorization, and job expectations.
• Provides input on staff performance to supervisor for annual reviews and corrective actions.
• Resolves problems with internal and external clients and coordinates with managers as necessary.
• Maintains positive relationships with patients, guarantors, insurers, and clinical teams to support teamwork.
• Leads and supports quality and productivity management processes.
• Keeps knowledge of payers for accurate billing and compliance with laws.

Job description

Ld Patient Access Rep

Department: PCH-SW | ED Registration
Location: Avondale
Shift: Mon‑Fri, Sat, Evenings, 8:30pm‑7am
Category: Patient Access
Posting #: 1057969
Employee Type: Full‑Time

Position Summary

Posting Note: Are you customer-service driven, dependable, and passionate about helping children and their families? Phoenix Children’s is looking for a Lead Patient Access Representative to support our Emergency Department at our Avondale campus!

In this lead role, you’ll help families navigate the registration process while serving as a resource and support for our Patient Access Representatives. We’re looking for someone who is an effective communicator, team-oriented, dependable, and comfortable providing guidance in a fast-paced environment.

Schedule: Wednesday–Saturday | 8:30 PM–7:00 AM

Overnight shift & weekend differentials apply!

The Lead Patient Access Representative performs efficient and orderly registration of all patients. This is an essential role in ensuring a smooth and efficient experience for patients navigating the healthcare system. Acts as a primary liaison for patients receiving professional and hospital services at Phoenix Children’s. Serves in an area specific leadership role. Facilitates communication of operation policies and procedures to Patient Access Representatives.

Position Duties

• Understands the job expectations of Patient Access Representative. Fills in for staff, as necessary. Performs all functions of Patient Access Representative as required.
• Thoroughly understands the front end registration modules in Vision and AMPFM and communicates with IT to ensure the system is used accurately and efficiently and is updated when necessary and possible.
• Conducts training with staff to ensure that staff understands registration process, insurance verification, treatment authorization process, requirements, and mechanisms. Ensures that staff is oriented to the Job Expectations so they may fully carry out their responsibilities.
• Provides input regarding staff performance to the Supervisor of Admitting such that he/she can review employees` performance annually and can take corrective actions when necessary.
• Resolves problems with internal and external clients. Involves other supervisors and department managers as necessary.
• Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children’s.
• Serves as a leader and assists with quality and productivity management processes.
• Maintains sufficient knowledge of payers to ensure accurate and timely billing and compliance with all federal, state, and contractual laws and agreements.
• Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
• Performs miscellaneous job related duties as requested.

Phoenix Children’s Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children’s will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable