Lay Navigator-Oncology-PRN

Piedmont Healthcare Inc.; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Piedmont Healthcare Corporate in Atlanta, GA seeks a front-line Scheduling and Referral Coordinator to support patient access by coordinating complex procedures, verifying registrations, and processing referrals in line with health system protocols.

The role involves collaborating with patients, providers and internal teams, handling work queues, and ensuring timely, patient-centered care while maintaining compliance with insurance guidelines.

Qualifications

• 3 years of related customer-facing healthcare experience with at least one (1) year scheduling or preregistering patients.
• Operational experience with scheduling and referrals management in the oncology setting; above average data entry skills.
• Epic scheduling experience Preferred
• Previous exposure to electronic medical record systems and the ability to acquire a working knowledge of Epic and other systems as needed

Responsibilities

• Serve as front-line support by scheduling complex and specialized procedures and coordinating multiple resources for patient services.
• Support daily operation of referral workflows by working work queues, verifying clinical documents, collecting and verifying patient registration and insurance information, and processing referrals and orders.
• Provide professional telephone and customer support and communicate effectively with patients, providers, and internal teams to promote timely, patient-centered access to care.

Education

HS Diploma / GED

Tools

Epic scheduling

EMR systems

Job description

Responsibilities

Responsible for serving as front-line support by scheduling complex and specialized procedures and coordinating multiple resources for patient services. Supports the daily operation of referral workflows by working work queues, verifying clinical documents have been shared, collecting and verifying patient registration and insurance information, and processing provider referrals and orders in accordance with health system protocols and mandated insurance guidelines. Provides professional telephone and customer support and communicates effectively with patients, providers, and internal teams to promote timely, patient-centered access to care.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required

Work Experience

• 3 years of related customer-facing healthcare experience with at least one (1) year scheduling or preregistering patients. Required
• Operational experience with scheduling and referrals management in the oncology setting; above average data entry skills. Preferred
• Epic scheduling experience Preferred
• Previous exposure to electronic medical record systems and the ability to acquire a working knowledge of Epic and other systems as needed

Licenses and Certifications

• None Required

Business Unit : Company Name

Piedmont Healthcare Corporate