Lawn & Garden Customer Experience Pro

Lowe's; City of Poughkeepsie (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and optional E

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate in the United States to welcome customers, help them find products, and resolve home improvement questions. You will work across departments, assist with locating merchandise, process orders and deliveries, and train in other areas to deliver the best customer service.

Benefits include health insurance options, tuition assistance, company-matching 401(k), an Employee Stock Purchase Program, and a 10% Associate Discount; track to the trades program

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer skills

Retail technology

Arithmetic

Physical endurance

Job description

Lowe's is seeking a Customer Service Associate in the United States to welcome customers, help them find products, and resolve home improvement questions. You will work across departments, assist with locating merchandise, process orders and deliveries, and train in other areas to deliver the best customer service.

Benefits include health insurance options, tuition assistance, company-matching 401(k), an Employee Stock Purchase Program, and a 10% Associate Discount; track to the trades program