Law Office Intake Coordinator

THORP PURDY JEWETT URNESS & WILKINSON P.C.; Springfield (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Health insurance

Paid time off

Profit sharing

Job summary

Thorp Purdy is seeking a motivated Law Office Intake Coordinator to join their Springfield, OR team. You will be the first point of contact for clients navigating the legal process, delivering a compassionate and professional experience from day one.

This role requires strong communication, organization, and discretion in a fast-paced law firm environment. Responsibilities include managing the intake流程, conducting client interviews, data entry in case management software, coordinating with

Qualifications

• Prior experience in a law firm, legal intake, or client-facing administrative role preferred.
• Strong communication skills, both verbal and written, with a professional and empathetic demeanor.
• Proficiency with legal case management software or CRM systems is a plus
• Excellent organizational skills and ability to manage multiple priorities simultaneously.
• High level of discretion and ability to handle sensitive and confidential information.
• Familiarity with legal terminology and intake procedures is strongly preferred.
• High school diploma or equivalent required; associate's or bachelor's degree a plus.

Responsibilities

• Manage the client intake process from initial contact through case onboarding
• Conduct intake interviews with prospective clients to gather case information and assess eligibility
• Accurately enter and maintain client data in case management software
• Coordinate with attorneys and legal staff to schedule consultations and follow-up appointments
• Respond to inbound calls, emails, and inquiries in a timely and professional manner
• Prepare and send intake forms, engagement letters, and new client documentation
• Track and follow up on pending leads and prospective client inquiries
• Ensure confidentiality and compliance with intake protocols

Skills

Communication skills

Empathy

Organizational skills

Data entry

Professional demeanor

Education

High school diploma

Associate degree

Bachelor's degree

Tools

CRM systems

Case management software

Job description

Benefits

• 401(k)
• Competitive salary
• Health insurance
• Paid time off
• Profit sharing

About the Role

Thorp Purdy is looking for a motivated and detail-oriented Law Office Intake Coordinator to join their team in Springfield, OR. This is a fantastic opportunity to be the first point of contact for clients navigating the legal process, playing a vital role in delivering a compassionate and professional experience from day one. If you thrive in a fast-paced legal environment and love connecting people with the help they need, we want to hear from you!

Responsibilities

• Manage the client intake process from initial contact through case onboarding
• Conduct intake interviews with prospective clients to gather case information and assess eligibility
• Accurately enter and maintain client data in case management software
• Coordinate with attorneys and legal staff to schedule consultations and follow-up appointments
• Respond to inbound calls, emails, and inquiries in a timely and professional manner
• Prepare and send intake forms, engagement letters, and new client documentation
• Track and follow up on pending leads and prospective client inquiries
• Ensure compliance with confidentiality and legal intake protocols

Requirements

• Prior experience in a law firm, legal intake, or client-facing administrative role preferred
• Strong communication skills, both verbal and written, with a professional and empathetic demeanor
• Proficiency with legal case management software or CRM systems is a plus
• Excellent organizational skills and ability to manage multiple priorities simultaneously
• High level of discretion and ability to handle sensitive and confidential information
• Familiarity with legal terminology and intake procedures is strongly preferred
• High school diploma or equivalent required; associate's or bachelor's degree a plus

About Us

Thorp Purdy is a well-established law firm proudly serving clients in Springfield, OR and the surrounding communities. Known for their commitment to client advocacy and legal excellence, the firm has built a strong reputation for delivering personalized, results-driven legal services. Their team-oriented culture and dedication to professional growth make it a rewarding place to build a meaningful legal career.