Law Firm Operations Leader: Scale & Optimize

The Tyson Law Firm; Dallas (TX); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Paid Holidays

401(k)

Health insurance

Paid time off

Job summary

The Tyson Law Firm in Dallas, Texas, is seeking an Operations Manager to own firm‑wide systems and people moving clients from first contact to signed engagement. This hands‑on role requires coaching a team, using metrics to drive accountability, and partnering with the Founder/CEO to improve workflows and results.

Ideal candidates have strong law‑firm leadership experience, a track record of process improvement, and the ability to enforce deadlines while maintaining client service standards.

Qualifications

• Minimum 3 years of law‑firm experience.
• Minimum 2 years of direct management or supervisory experience with employees reporting to you.
• Demonstrated experience managing employees, assigning responsibilities, enforcing deadlines, and addressing performance problems.
• Experience improving processes, workflows, or operational systems.
• Ability to work with KPIs, reports, scorecards, or other measurable performance information.
• Strong organizational and follow‑through skills.
• Ability to communicate effectively with attorneys, staff, clients, and firm leadership.
• Willing and able to work in office in Dallas, Texas.

Responsibilities

• Lead response, intake follow‑up, consultation scheduling, and the client‑retention process across the firm.
• Intake‑team performance, including call review, coaching, staffing recommendations, coverage, and accountability.
• Conversion and collections discipline: ensuring prospective clients are promptly contacted, qualified, signed where appropriate, and moved through fee and retainer collection processes.
• A weekly operating scorecard showing key numbers, trends, problems, and areas requiring action.
• Case‑movement accountability across practice areas, including identifying stalled matters, missed follow‑ups, aging tasks, and workflow bottlenecks.
• Staff accountability for deadlines, assigned responsibilities, productivity, and follow‑through.
• Systems and workflows that make responsibilities clear and reduce matters falling through the cracks.
• Regular operating meetings with clear agendas, action items, owners, and deadlines.
• Hiring, onboarding, training, and performance management for operational and support staff.
• Working with attorneys and case‑management personnel to improve client service and case progression.
• Billing and collections processes where operational follow‑through is required.
• Identifying recurring operational problems and implementing solutions rather than simply reporting the problem.
• Reporting directly to the Founder/CEO regarding performance, staffing, problems, and recommended solutions.

Skills

Law firm experience

People management

Process improvement

KPI reporting

Communication

Organizational skills

Accountability

In-office Dallas

Education

College degree preferred

Job description

The Tyson Law Firm in Dallas, Texas, is seeking an Operations Manager to own firm‑wide systems and people moving clients from first contact to signed engagement. This hands‑on role requires coaching a team, using metrics to drive accountability, and partnering with the Founder/CEO to improve workflows and results.

Ideal candidates have strong law‑firm leadership experience, a track record of process improvement, and the ability to enforce deadlines while maintaining client service standards.