Law Firm IT Support Specialist - Onsite & Remote

WilmerHale; Washington (District of Columbia); Hybrid; USD 73,000 - 91,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Holidays

Job summary

WilmerHale, a leading international law firm, seeks a Support Specialist to deliver hands-on and remote technical support across hardware, software, mobile devices, AV, and connectivity. You will assist attorneys, staff, and visitors, ensuring seamless use of firm technology and promoting best practices.

The role requires strong customer service, clear communication, and ITIL-based service management. Travel may be domestic or international to support trials and hearings.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Professional certifications (MOS, CompTIA, ITIL) strongly preferred.
• Minimum 3 years' experience in a structured client service technology position.
• Experience with remote access technologies and legal industry support is a plus.

Responsibilities

• Deliver onsite and remote technical support for end-user devices, applications, and network connectivity.
• Configure, deploy, and support laptops, desktops, mobile devices, and printers.
• Provide Audio Visual (AV) support for meetings including video conferencing.
• Support visiting clients with guest connectivity and collaboration tools.
• Troubleshoot issues; escalate as needed; log work in ServiceNow per ITIL processes.
• Educate users to improve productivity and reduce repeats; test new tech.
• Provide after-hours/on-site support for outages or events; travel as needed.

Skills

Customer service

Clear communication

End-user support

Hardware & software knowledge

Mobile device support

ITIL-based service management

Problem solving

Education

High school diploma

College degree preferred

MOS certs

CompTIA certs

ITIL certification

Tools

ServiceNow

Job description

WilmerHale, a leading international law firm, seeks a Support Specialist to deliver hands-on and remote technical support across hardware, software, mobile devices, AV, and connectivity. You will assist attorneys, staff, and visitors, ensuring seamless use of firm technology and promoting best practices.

The role requires strong customer service, clear communication, and ITIL-based service management. Travel may be domestic or international to support trials and hearings.