Law Firm Client Payroll Champion

Law Firm; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Smart Financial Solutions for Law Firms is seeking a Client Payroll Specialist to oversee day-to-day payroll processing for legal-industry clients. You will manage client relationships, ensure accuracy and timeliness of payroll runs, and support compliance across multi-state payroll.

You will onboard clients to Gusto Payroll and our internal systems, configure deductions and benefits, and address client questions with professional communication.

Qualifications

• 5+ years of payroll experience, preferably within a CPA firm or professional services environment.
• Strong working knowledge of payroll compliance, payroll taxes, benefits, and multi-state payroll.
• Hands-on experience with Gusto Payroll preferred.
• Proven ability to manage multiple client payrolls and deadlines independently.
• Strong organizational, problem-solving, and communication skills.
• High attention to detail with a client-service mindset.

Responsibilities

• Manage end-to-end payroll processing for clients, ensuring accuracy and timeliness
• Review payroll data, process payroll runs, and resolve payroll discrepancies
• Serve as the primary point of contact for assigned payroll clients
• Lead client onboarding to Gusto Payroll and internal systems
• Configure payroll settings, deductions, benefits, and tax profiles
• Guide clients through state payroll and employer registration requirements
• Ensure payroll setups and processing comply with federal, state, and local regulations
• Assist with payroll tax notices, benefits corrections, and 401(k) audits
• Research and resolve payroll issues independently, escalating complex matters when necessary
• Collaborate with payroll team members to manage deadlines and workload
• Identify opportunities to improve payroll processes and client experience
• Assist with training and mentoring junior payroll staff
• Conduct regular client check-ins and proactively address payroll needs
• Identify opportunities to expand services in coordination with firm leadership (no external sales responsibility)

Skills

Payroll compliance

Multi-state payroll

Gusto Payroll

Client management

Communication skills

Attention to detail

Job description

Smart Financial Solutions for Law Firms is seeking a Client Payroll Specialist to oversee day-to-day payroll processing for legal-industry clients. You will manage client relationships, ensure accuracy and timeliness of payroll runs, and support compliance across multi-state payroll.

You will onboard clients to Gusto Payroll and our internal systems, configure deductions and benefits, and address client questions with professional communication.