Law Firm Client Outreach Assistant

Cherry Assistant LLC; United States; A distancia; USD 21.000 - 34.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive pay rates

Fully remote work

Growth potential with company

Founder-led collaboration

Supportive environment

Descripción de la vacante

Cherry Assistant LLC is hiring a Law Firm Client Outreach Assistant for a U.S.-based law firm in Birmingham, Alabama. This part-time, fully remote role requires reliability, articulate communication, and strong organization to deliver standardized client communications with clarity and professionalism.

You will outbound-call current and former clients, log outcomes, and route inquiries. The position emphasizes privacy, data handling, and a collaborative, founder-led team environment with growth

Formación

• Strong background in outbound calling, telemarketing, or professional client service.
• Clear, highly understandable spoken English with a confident, polite telephone demeanor.
• Proven ability to deliver scripted messages while listening actively and handling conversations courteously.
• Strong attention to detail and accurate recordkeeping in spreadsheets/CRM tools.
• High reliability and ability to work independently within a monthly schedule.
• Commitment to strict data privacy and security protocols.

Responsabilidades

• Make outbound calls to clients using an approved script and process.
• Reintroduce the firm and deliver a standardized message about additional legal services.
• Maintain clear, professional telephone communication on every call.
• Accurately record call outcomes and follow-up needs in the firm's system or document.
• Route questions to the designated contact per instructions.
• Participate in remote check-ins, coaching, and feedback reviews.
• Uphold confidentiality and follow data security protocols.

Conocimientos

Outbound calling

Clear English communication

Scripted messaging

Attention to detail

Reliability

Data privacy

Herramientas

Spreadsheets/CRM

Dialer tools

Remote comms (Zoom/Teams/Slack)

VPN for secure connections

Descripción del empleo

We are hiring a Law Firm Client Outreach Assistant for a U.S.-based law firm. This is a Part-Time remote role for a law firm based in Birmingham, Alabama (U.S. Central Time). This role is ideal for someone who is reliable, articulate, highly organized, and capable of delivering standardized client communications with exceptional clarity and professionalism.

Key Responsibilities:

• Make outbound calls to the firm's selected current and former clients using an approved script and calling process.
• Reintroduce the firm and deliver a short, standardized message regarding additional legal services offered.
• Maintain clear, confident, and professional telephone communication on every call.
• Accurately record call outcomes, client responses, and follow-up needs in the firm's system or tracking document.
• Route questions or interested clients to the firm's designated contact according to instructions.
• Participate in remote check-ins, coaching sessions, and feedback reviews with the firm.
• Uphold strict confidentiality and follow all access, data-handling, and security protocols.

Required Qualifications:

• Strong background in outbound calling, telemarketing, or professional client service.
• Clear, highly understandable spoken English with a confident, polite, and professional telephone demeanor.
• Proven ability to deliver consistent scripted messages while listening actively and handling conversations courteously.
• Strong attention to detail and accurate recordkeeping capabilities using spreadsheets, client lists, or CRM tools.
• High level of reliability and ability to work independently within an agreed monthly schedule.
• Commitment to strict data privacy and security protocols.

Preferred Qualifications:

• Previous experience working with U.S.-based businesses, law firms, or professional services companies.
• Prior experience using CRM software, digital dialers, or tracking tools.
• Familiarity with using VPN tools for secure remote connections.

Required Skills & Tools:

• Spreadsheets & Data Tracking (Google Sheets, MS Excel, or CRM tools).
• Digital Calling / Dialer Tools.
• Remote Communication Tools (Zoom, MS Teams, Slack, etc.).
• Southeastern U.S. VPN endpoint setup (e.g., Atlanta) as required by the firm.

Schedule & Pay:

• Part-time position; Monday–Friday, approximately US Eastern Time (flexibility for occasional Saturday coverage as the business scales)
• Fully remote role for a United States based client
• Pay ranges from ZAR 3100 - ZAR 4300 (depending on experience and skill)
• Includes structured onboarding, SOPs, training, and clear growth potential with milestone-based increases

System Requirements:

• Internet speed of at least 20 Mbps upload and download
• Computer with a 2.4 GHz processor or higher
• 8 GB of RAM or higher
• Windows 10 or newer, or Mac OS X 10.10 or newer
• HD 720p webcam
• Headset with microphone

Benefits:

• Competitive pay rates
• Consistent hours and predictable workload
• Fully remote work with long-term potential
• Direct collaboration with a founder-led team, making a real impact
• Supportive and inclusive work environment
• Opportunity to grow alongside a rapidly scaling cleaning company