Law Enforcement Response Specialist I

Turo Inc.; Arizona; Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Equity

Medical, dental, vision insurance

Retirement match

Learning & Development stipend

Travel credit

Cell phone stipend

Paid time off

Job summary

Turo is seeking a Law Enforcement Response Specialist in Phoenix to be the primary contact for processing inbound law enforcement requests, subpoenas, warrants, and court orders while ensuring timely, lawful cooperation and protecting user privacy. The role requires meticulous documentation of disclosures, verification of requester identity, and coordination across Legal, Security, and Ops teams.

This position is hybrid, in-office 3 days per week, with a base salary range of $50,000–$60,000 and

Qualifications

• 2+ years of related experience in Operations, Trust & Safety, Law Enforcement, or a similar environment.
• Working knowledge of legal process types, including search warrants, grand jury and administrative subpoenas, court orders, and NDOs.
• Ability to accurately document case actions and clearly communicate disclosure decisions under legal and time pressure.
• Excellent written communication skills for law enforcement correspondence, business records certifications, and sworn declarations.
• Ability to adapt to and work across tools including Resolver, Dunlop, Sift, Kustomer, Google Workspace, SQL, and Microsoft Office.
• Strong organizational and prioritization skills with the ability to manage multiple concurrent requests while meeting strict SLAs.
• Commitment to high responsiveness, accuracy, confidentiality, and sound judgment.
• Bonus if you have Bachelor’s degree or equivalent practical experience.
• Familiarity with legal orders, including subpoenas, search warrants, and court orders.
• Experience processing law enforcement requests or working directly with law enforcement agencies.

Responsibilities

• Triage, verify, and process inbound law enforcement requests per SLA.
• Execute data production and disclosures within established matrices.
• Document case activity and chain of custody in Resolver.
• Verify requester identity before any disclosure.
• Route non-LER matters to the appropriate team.
• Identify and escalate complex or sensitive data requests requiring Legal review.
• Apply account actions at case closure per protocol.
• Provide same-day notification to the CIU Senior Manager for federal subpoenas.
• Maintain daily account monitoring for orders with expiry timelines.

Skills

2+ years experience

Written communication

Organizational skills

Confidentiality

Cross-tool adaptability

Education

Bachelor’s degree or equivalent

Tools

Resolver

Dunlop

Sift

Kustomer

Google Workspace

SQL

Microsoft Office

Job description

About the team The Law Enforcement Response Specialist is Turo’s primary point of contact for processing inbound law enforcement requests, including subpoenas, search warrants, court orders, and general inquiries. This role ensures lawful, timely, and well documented cooperation with law enforcement while protecting user privacy and platform integrity.

What you will do

• Triage, verify, and process inbound law enforcement requests, including search warrants, grand jury subpoenas, administrative subpoenas, and general inquiries, in accordance with the LER Triage Matrix and established SLA commitments.
• Execute data production and disclosure within the Disclosure Authorization Matrix, including business records certifications, Certificates of No Record, and sworn declarations under penalty of perjury.
• Document case activity, chain of custody, disclosures, and case closures in Resolver.
• Verify requestor identity through badge number, government email domain, or agency callback before any disclosure.
• Route non-LER matters, including civil subpoenas, lien holds, claims, and airport violations, to the appropriate team.
• Identify and elevate NDO situations, grand jury secrecy clauses, and content data requests requiring Legal review.
• Apply appropriate Dunlop and Sift account actions, including holds, bans, and case notes, at case closure in accordance with the NDO protocol.
• Provide same day notification to the CIU Senior Manager for all federal agency subpoenas and refer intelligence patterns indicating organized fraud or criminal activity to CIU.
• Maintain daily account monitoring and law enforcement communication for orders requiring an account to remain active, including 10 day expiry notifications.

Your profile

• 2+ years of related experience in Operations, Trust & Safety, Law Enforcement, or a similar environment.
• Working knowledge of legal process types, including search warrants, grand jury and administrative subpoenas, court orders, and NDOs, as well as the distinction between content and non-content data.
• Ability to accurately document case actions and clearly communicate disclosure decisions under legal and time pressure.
• Excellent written communication skills for law enforcement correspondence, business records certifications, and sworn declarations.
• Ability to adapt to and work across tools including Resolver, Dunlop, Sift, Kustomer, Google Workspace, SQL, and Microsoft Office.
• Strong organizational and prioritization skills with the ability to manage multiple concurrent requests while meeting strict SLAs.
• Commitment to high responsiveness, accuracy, confidentiality, and sound judgment.
• Demonstrates Turo’s operating principles through work product and day to day team interactions.
• Bonus if you have Bachelor’s degree or equivalent practical experience.
• Familiarity with legal orders, including subpoenas, search warrants, and court orders.
• Experience processing law enforcement requests or working directly with law enforcement agencies.

For this role, the target base salary range in Phoenix is $50,000 - $60,000 annually. This role is also eligible for equity and benefits.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• Learning & Development stipend to invest in your professional development
• Turo host matching program
• Turo travel credit
• Cell phone and internet stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver’s seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes. Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.

We welcome people of different backgrounds, experiences, abilities and perspectives. Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [e-mail].

Welcome to Turo Careers!