Customer Service Rep Night - Woodlawn

Speed Queen Laundry - Woodlawn; San Antonio (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Speed Queen Laundry Stores in Texas is seeking a Customer Service Representative to maintain high levels of service by assisting customers with payment systems, selecting machines, processing wash/dry/fold orders, and addressing questions.

You will help keep the store safe and clean, report maintenance issues, educate customers on products, and process sales while ensuring policy adherence. Flexible schedule including nights and weekends; prior retail or service experience preferred.

Qualifications

• High School Diploma or GED required.
• Able to stand for long periods and lift light loads.
• Comfort with basic computer systems and payment terminals.

Responsibilities

• Assist customers with payment systems, machine selection and operation, and wash/dry/fold orders.
• Maintain a safe store environment by following procedures and prioritizing safety.
• Keep store clean and presentable; follow cleaning routines and document completion.
• Document equipment and building maintenance issues and escalate when needed.
• Present merchandise attractively and educate customers on products; process sales and upsell where appropriate.
• Provide consistent quality service and address customer concerns promptly; report issues to store management.

Skills

Communication

Multitasking

Customer relationships

Computer literacy

Flexible schedule

Laundry product knowledge

Education

High School Diploma/GED

Job description

Purpose:

Under the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative is responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe, and friendly store.

Position Responsibilities:

• Customer Service and Satisfaction: Assists customers with the use of payment systems, machine selection and operation, retail purchases, and wash/dry/fold orders; handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed. Reports to work in a neat and clean manner and wears appropriate uniform.
• Store Safety and Security: Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.
• Building and Equipment Maintenance: Documents equipment and building maintenance issues appropriately, escalating unsafe situations to the Assistant Store Manager or Store Manager on duty.
  
• Retail: Maintains a good visual presentation of retail products at all times; maintain a thorough understanding of retail products and educate the customer; accurately process sales and encourage customers to purchase additional items.
  
• Wash/Dry/Fold: Provides a consistent quality product to the customer by choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Assistant Store Manager or Store Manager on duty of any claims.
• Policies and Procedures: Ensure that all company policies and procedures are followed at all times.
  
• All other duties, as assigned.

Position Qualifications:

Knowledge/Experience:

• Knowledge of commercial laundry products and payment systems is a plus, but is not required.

Skills and Abilities:

• Communicate effectively and be able to work with individuals from diverse backgrounds.
• Ability to manage multiple tasks at one time.
• Build strong customer relationships quickly.
• Basic computer skills.
• Able to work a flexible work schedule, including nights and weekends.

Education:

• High School Diploma/GED.

Physical Requirements:

• Position involves standing for long periods of time, manual dexterity, stooping, bending, and lifting.

Additional Information:

• Position Title: Customer Service Representative
• Department:Laundry Stores
• Reports To (Title):Store Manager
• Review Date:July 2018
• FLSA Status:Non-Exempt
• Location:Varies

EEO
Speed Queen Laundry Stores is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, Individuals with Disabilities and persons of all Sexual Orientations and Gender Identities.