Launch Readiness Lead: CX & Global Launches

Polymarket; United States; Remote; USD 200,000 - 250,000; Full time

Benefits offered by this job

Salary & equity

Unlimited PTO

Health coverage

401k match

MacBook Pro setup

Job summary

Polymarket is seeking an experienced CX launch readiness lead to own end-to-end readiness for new products, markets, and geographies. You will partner with Product and Engineering to surface support needs, build SOPs, train teams, and pilot new launches with external partners.

You will craft the playbook as products expand globally, ensuring speed without compromising customer experience. In this builder role, you thrive in ambiguity, define criteria for stable launches, run pilot pods, and

Qualifications

• 4+ years in support operations, program management, or product operations with direct ownership of launch readiness/go-live planning.

Responsibilities

• Build and own the CX readiness plan for every new product, market type, and geography launch, from kickoff through stable handoff.

Skills

Launch readiness ownership

Product/launch experience

Cross-functional partnership

Written communication

Organization / follow-through

International launches

Job description

Polymarket is seeking an experienced CX launch readiness lead to own end-to-end readiness for new products, markets, and geographies. You will partner with Product and Engineering to surface support needs, build SOPs, train teams, and pilot new launches with external partners.

You will craft the playbook as products expand globally, ensuring speed without compromising customer experience. In this builder role, you thrive in ambiguity, define criteria for stable launches, run pilot pods, and