Launch Readiness & Continuous Improvement Lead

Disney Cruise Line - The Walt Disney Company; Anaheim (CA); On-site; Confidential; Full time

Job summary

Disney Experiences Technology seeks a Sr Business & Information Analyst to support Launch Readiness and Continual Service Improvement across parks and commerce tech. Expect leadership in launch planning, problem management, and KPI-driven analytics to boost availability and on-site partnerships in Anaheim.

The role emphasizes lean six sigma, cross-functional facilitation, and on-site escalation support for major initiatives, with a focus on actionable dashboards and executive-ready insights.

Qualifications

• Minimum 5+ years in a high-velocity theme park, hospitality, or operations env.
• Experience with ITSM processes for incidents, problems, changes, releases.
• Proven ability to translate data into actionable operations improvements.
• Lean Six Sigma experience with cross-functional workshop facilitation.

Responsibilities

• Lead or support CSI and Launch Readiness initiatives and workshops.
• Analyze KPI trends and incidents to improve system health and availability.
• Design dashboards and executive summaries for performance monitoring.
• Coordinate on-site launch readiness with Anaheim site partners.
• Support command center planning and real-time issue triage during launches.

Skills

ITSM processes

Lean Six Sigma

Dashboards

Cross-functional influence

Data analysis

Education

Bachelor's degree

Tools

Power BI

Tableau

Job description

Disney Experiences Technology seeks a Sr Business & Information Analyst to support Launch Readiness and Continual Service Improvement across parks and commerce tech. Expect leadership in launch planning, problem management, and KPI-driven analytics to boost availability and on-site partnerships in Anaheim.

The role emphasizes lean six sigma, cross-functional facilitation, and on-site escalation support for major initiatives, with a focus on actionable dashboards and executive-ready insights.