Executive Director, Global Operations & Reliability

5014 Disney Entertainment & Sports LLC

New York (NY)

On-site

USD 217,000 - 292,000

Full time

14 days+

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Job summary

Disney Entertainment and ESPN Product & Technology in New York, NY seeks an Executive Director, Solutions Engineering to lead Operational Readiness and launch governance across a global, always-on technology environment. You will direct the Global Support Center and oversee incident management, change governance, and executive communications during critical events.

Responsibilities include driving AI-enabled detection, proactive monitoring, and disciplined root-cause analysis while leading a

Qualifications

Minimum 12 years of progressive technology operations experience.
10+ years of leadership experience managing senior professionals and directors.
Experience leading mission-critical, global technology operations.
Ability to implement ITIL-aligned incident, problem, and change management at enterprise scale.
Experience owning launch and operational readiness governance for major product launches.

Responsibilities

Lead the Operational Readiness function and own the standards for production support.
Oversee global 24x7 Service Monitoring, incident, and problem management.
Coordinate executive communications during major events and operational reviews.
Drive AI-enabled detection and automation to improve service stability.
Build and lead a high-performing leadership team and set operating standards.