Launch Principal: Lead High-Impact Transit Deployments

Remix; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Catered lunch on Wednesdays

Job summary

Via is seeking a Launch Principal in San Francisco to lead the launch of new services across markets, owning technology implementation, operational setup, and performance. You will supervise a 30+ frontline team and manage partner relationships with transit agencies while driving safety, efficiency and rider satisfaction.

This leadership role blends strategy, operations and product oversight, with travel up to 50% and a strong track record of delivering complex, high-visibility initiatives.

Qualifications

• Minimum of 5+ years of experience in operations, consulting, strategy, tech or a field with meaningful client accountability and a demonstrated ability to lead big projects and develop teams.
• Ownership mentality: you get things done, plan ahead, manage risks and design processes to prevent issues; fix them if they arise.
• Leadership instinct and experience: you know how to motivate and inspire individuals from frontline staff to executives.
• Effective at managing multiple tasks simultaneously: you can delegate, prioritize and take responsibility.
• Attention to detail and operational judgment: no detail is too small, comfortable with spreadsheets and field work.
• Partner and stakeholder sophistication: you know how to manage complex, high-stakes relationships not fully in your control.
• Mission alignment: you work with public agency partners serving communities that may have limited options.
• Flexible and adaptable: you thrive in rapid change and making things work on the fly.

Responsibilities

• Own and manage the launch of new Via services, from technology implementation to operational setup.
• Define and manage KPIs spanning on-time performance, rider satisfaction, safety, and cost efficiency.
• Translate weekly and monthly performance data into actionable decisions.
• Lead a 30+ team of field operators and drivers during the launch transition, including hiring, coaching, performance management, and culture setting.
• Build an operation where people feel accountable, supported, and proud of what they're delivering.
• Hire, develop and train frontline leaders who will run the long-term operations.
• Own Via's relationship with the transit agency partner, a public entity with its own board and officials.
• Represent Via to community stakeholders, local officials, and riders.
• Drive continuous improvement across vehicle operations, maintenance protocols, and service delivery.
• Identify and execute cost and efficiency improvements that strengthen margin without compromising service.
• Influence the product roadmap for Via's newest product lines.

Skills

Leadership

Operations management

Strategic planning

Project management

Stakeholder management

Job description

Via is seeking a Launch Principal in San Francisco to lead the launch of new services across markets, owning technology implementation, operational setup, and performance. You will supervise a 30+ frontline team and manage partner relationships with transit agencies while driving safety, efficiency and rider satisfaction.

This leadership role blends strategy, operations and product oversight, with travel up to 50% and a strong track record of delivering complex, high-visibility initiatives.