Launch Ops Leader: Transform Transit & Scale Markets

Remix; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Catered lunch on Wednesdays

Job summary

Via is seeking a Launch Operations Principal in San Francisco to lead the launch of new services, overseeing technology implementation and operational setup. You will manage performance metrics across on-time delivery, rider satisfaction, safety, and cost efficiency, and translate data into action.

You will guide a 30+ frontline team through the transition, hiring, coaching, and developing leaders for long-term operations, while building strong relationships with transit partners and

Qualifications

• Minimum of 5+ years of experience in operations, consulting, strategy, tech or a field with meaningful client accountability and a demonstrated ability to lead big projects and develop teams.
• Ownership mentality: You get things done. You plan ahead, manage risks and design processes that prevent things from going wrong and, if they still do, you find what’s going wrong, own it, and fix it
• Leadership instinct and experience: You know how to motivate and inspire individuals, from drivers all the way to a transit agency’s CEO
• Effective at managing multiple tasks simultaneously: You can delegate, prioritize, and take responsibility.
• Attention to detail and operational judgment: No detail is too small, and nothing gets passed you. You're equally comfortable in a spreadsheet as in the field
• Partner and stakeholder sophistication: You know how to manage relationships that are complex, high-stakes, and not fully in your control
• Mission alignment that goes beyond the talking points: You embrace that Via's partners are public agencies serving communities that often don't have other options
• Flexible and adaptable: You love the challenge of adapting to change rapidly and making things work on the fly

Responsibilities

• Own and manage launch of new Via services, from technology implementation to operational setup
• Define and manage KPIs spanning on-time performance, rider satisfaction, safety, and cost efficiency
• Translate weekly and monthly performance data into decisions
• Lead a 30+ team of field operators and drivers during the launch transition, including hiring, coaching, performance management, and culture setting
• Build an operation where people feel accountable, supported, and proud of what they're delivering
• Hire, develop and train frontline leaders who will run the long-term operations
• Own Via's relationship with the transit agency partner, a public entity with its own board, elected officials, and community accountability
• Represent Via to community stakeholders, local officials, and riders
• Drive continuous improvement across vehicle operations, maintenance protocols, and service delivery
• Identify and execute cost and efficiency improvements that strengthen margin without compromising service
• Influence the product roadmap for Via's newest product lines

Skills

People leadership

Strategic thinking

Cross-functional collaboration

Operations/strategy/tech experience

Job description

Via is seeking a Launch Operations Principal in San Francisco to lead the launch of new services, overseeing technology implementation and operational setup. You will manage performance metrics across on-time delivery, rider satisfaction, safety, and cost efficiency, and translate data into action.

You will guide a 30+ frontline team through the transition, hiring, coaching, and developing leaders for long-term operations, while building strong relationships with transit partners and