Launch Operations Lead: High-Impact Transit Deployments

Via; New York, San Francisco (NY, CA); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Catered lunch on Wednesdays

Job summary

Via is seeking a Launch Operations Associate Principal to own and lead the deployment of new Via services across markets. You will oversee technology implementation, operational setup, and performance across a 30+ frontline team, driving accountability and strategic execution.

The role requires leadership to hire, coach, and train frontline leaders, manage partnerships with transit agencies, and push continuous improvements in operations, safety, and cost efficiency while shaping product

Qualifications

• Minimum of 3+ years of experience in operations, consulting, strategy, tech or a field with meaningful client accountability and a demonstrated ability to lead big projects and develop teams.
• Ownership mentality: You get things done. You plan ahead, manage risks and design processes that prevent things from going wrong and, if they still do, you find what’s going wrong, own it, and fix it.
• Leadership instinct and experience: You know how to motivate and inspire individuals, from drivers all the way to a transit agency’s CEO.

Responsibilities

• Own and manage launch of new Via services, from technology implementation to operational setup
• Define and manage against KPIs spanning on-time performance, rider satisfaction, safety, and cost efficiency
• Translate weekly and monthly performance data into decisions
• Lead a 30+ team of field operators and drivers during the launch transition, including hiring, coaching, performance management, and culture setting
• Hire, develop and train frontline leaders who will run the long-term operations
• Own Via's relationship with the transit agency partner, a public entity with its own board, elected officials, and community accountability
• Represent Via to community stakeholders, local officials, and riders
• Drive continuous improvement across vehicle operations, maintenance protocols, and service delivery
• Identify and execute cost and efficiency improvements that strengthen margin without compromising service
• Influence the product roadmap for Via's newest product lines

Skills

Leadership instinct

Ownership mentality

Multitasking

Stakeholder management

Attention to detail

Adaptability

Operational judgment

Job description

Via is seeking a Launch Operations Associate Principal to own and lead the deployment of new Via services across markets. You will oversee technology implementation, operational setup, and performance across a 30+ frontline team, driving accountability and strategic execution.

The role requires leadership to hire, coach, and train frontline leaders, manage partnerships with transit agencies, and push continuous improvements in operations, safety, and cost efficiency while shaping product