Launch & Implementation Manager

Orsini; Elk Grove Village, Northern (IL, KY); Hybrid; USD 99,000 - 111,000; Full time

Benefits offered by this job

Medical Coverage

401(k) with employer match

Paid time off & holidays

Tuition reimbursement

Life insurance

Job summary

Orsini is seeking an experienced Launch & Implementation Manager to lead end-to-end specialty pharmacy program launches, from contract win to go-live and stabilization. You will coordinate with Clinical Operations, Pharmacy Operations, Patient Services, and IT to ensure flawless execution.

The role demands strong project management, client-facing skills, and familiarity with REMS, cold-chain, and hub services. Travel is required, with remote work supported.

Qualifications

• Bachelor's degree required.
• PharmD, MBA, or equivalent degree preferred.
• Registered Pharmacist license preferred.
• Minimum of five years in specialty pharmacy or related fields.
• Experience leading launches and hub services in pharma contexts.

Responsibilities

• Lead end-to-end implementation for new specialty pharmacy programs and product launches.
• Manage launch governance, timelines, risk, issues, and post-launch stabilization.
• Serve as primary manufacturer contact during implementation, addressing client needs and updates.

Skills

Project management

Stakeholder mgmt

Cross-functional

Communication

Operations

CareTend familiarity

Rems programs

PM software

Excel

Education

Bachelor’s degree

PharmD or MBA preferred

Tools

CareTend

PM software

Microsoft Office

Visio

Job description

Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter.

ABOUT ORSINI

Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind.

OUR MISSION

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind.

CORE VALUES

At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

COMPENSATION

The salary range for this position is $99,000 - $111,000 per year.

Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter.

ABOUT ORSINI

Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind.

OUR MISSION

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind.

CORE VALUES

At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

COMPENSATION

The salary range for this position is $99,000 - $111,000 per year.

The actual compensation will be determined based on geographic location and other job-related factors

LOCATION

This position is remote; however, the ideal candidate will be located within proximity to one of our office locations in Elk Grove Village, IL or Columbus, OH.

Estimated travel requirement is <40% of the time for manufacturer meetings, launch planning sessions, Quarterly Business Reviews, implementation working sessions, and other business engagements as needed.

POSITION SUMMARY

This role plays a central role in the implementation and launch of new rare disease programs at Orsini. This position serves as the leader responsible for overseeing all aspects of rare disease specialty pharmacy program launches from the point of contract win through the stabilization period following a successful go-live at PDUFA. This role owns end-to-end manufacturer onboarding and implementation activities for pharmaceutical products, patient support programs, and manufacturer partnerships.

The Launch & Implementation Manager serves as the primary manufacturer contact throughout implementation while partnering with internal stakeholders across Clinical Operations, Pharmacy Operations, Patient Services, Trade Relations, Information Technology, Compliance, Quality, Finance, and Data Analytics to ensure flawless, on-time, and compliant launch execution.

This role is accountable for launch readiness, project governance, KPI achievement, timeline management, risk mitigation, issue escalation, operational performance, and ongoing manufacturer satisfaction. The ideal candidate brings strong specialty pharmacy operational expertise, project management rigor, client-facing experience, and the ability to lead multiple concurrent launch initiatives supporting rare disease, high-cost, complex, and newly launched specialty therapies. This position requires periodic travel for manufacturer meetings, implementation planning sessions, in-person working sessions, and other business engagements as needed.

ESSENTIAL DUTIES

Lead and manage end-to-end implementation strategy and activities for new specialty pharmacy programs, pharmaceutical manufacturer partnerships, and product launches.

• Responsible for project planning, launch governance, timeline management, risk mitigation, issue escalation, and post-launch stabilization.
• Serve as the primary manufacturer contact during implementation, address client needs and updates, resolve issues, provide guidance and recommendations, and proactively raise risks and improvement opportunities

Facilitate launch meetings, implementation reviews, issue resolution, and stakeholder communications.

• Act as the primary project owner and launch subject matter expert across internal cross-functional teams.
• Manage multiple concurrent client implementation projects while ensuring adherence to timelines, milestones, contractual obligations, launch readiness requirements, and manufacturer expectations.

Lead recurring cross-functional meetings.

• Engage Clinical Operations, Pharmacy Operations, Patient Services, Trade Relations, Information Technology, Compliance, Quality, Finance, and Data Analytics teams.
• Champion accountability, operational excellence, and cross-functional alignment across all workstreams.

Develop and maintain launch documentation and operational requirements.

• Develop and maintain business rules, workflows, SOPs, implementation documentation, and operational requirements to support successful program launches and ongoing program management.
• Partner with leadership to refine and standardize implementation methodologies, tools, and best practices.

Drive clinical and operational readiness activities.

• Coordinate staff training, workflow validation, process testing, launch assessments, and operational preparedness reviews.
• Ensure launch teams are prepared to execute program requirements at go-live.

Coordinate specialty pharmacy, hub, REMS, cold-chain, reporting, and program deliverables.

• Coordinate implementation and alignment of SP/Hub Services, REMS programs, cold-chain distribution requirements, manufacturer reporting requirements, patient support services, and specialty pharmacy program deliverables.
• Align program deliverables with manufacturer expectations and internal operational capabilities.

Track KPIs, implementation milestones, operational performance metrics, contractual deliverables, and reporting obligations.

• Monitor key launch performance indicators and timeline adherence.
• Support reporting obligations and operational performance visibility.

Lead post-launch reviews and continuous improvement initiatives cross-functionally.

• Develop ongoing process improvement opportunities for Implementation and partner departments.
• Contribute feedback to drive implementation efficiency and increase standardization across launches.
• Perform other duties or projects as assigned.

Disclaimer: The information written in this job descriptionindicatesthe general nature and level of work to be performed. This job description is not designed tocontainor be interpreted astotally comprehensiveof every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee maybe requiredto perform other assignments not listed in this job description.

SKILLS & COMPETENCIES

• Strong specialty pharmacy operational understanding, including intake, enrollment, reimbursement support, dispense workflows, manufacturer trade relationships, patient services, and commercialization processes.
• Working knowledge of CareTend and its role in specialty pharmacy operations.
• Knowledge of REMS programs, cold-chain distribution requirements, specialty pharmacy reporting, and limited distribution networks.
• Exceptional project management, stakeholder management, communication, organizational, analytical, and executive-facing skills.
• Ability to manage multiple concurrent implementation projects and competing priorities while proactively identifying risks, issues, and operational improvement opportunities.
• Experience developing operational workflows, business rules, SOPs, and implementation documentation.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, PowerPoint, Word, and Visio., as well as familiarity with AI tools such as Claude or Copilot and project management software.

QUALIFICATIONS

Education:

• Bachelor’s degree required
• Doctor of Pharmacy (PharmD) Master’s degree, or Master of Business Administration (MBA) preferred

Certifications/License:

• Registered Pharmacist (RPh) license in good standing preferred.
• PMP or equivalent project management certification preferred

Experience:

• Minimum of five (5) years of related work experience, at least four (4) years of experience in Specialty Pharmacy, Clinical Operations, or Patient Services.
• Demonstrated experience managing implementation projects, operational readiness initiatives, or pharmaceutical product launches.
• Experience supporting rare disease, high-cost therapies, biologics, gene therapies, cell therapies, or newly launched specialty pharmaceutical products preferred. Experience with Hub Services is preferred but not required.

EMPLOYEE BENEFITS

• Medical Coverage, Dental, and Vision Coverage
• 401(k) with employer match
• Accident and Critical Illness coverage
• Company-paid life insurance options
• Generous PTO, paid holidays, and floating holidays
• Tuition reimbursement program.

Equal Employment Opportunity

Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

E-Verify Participation Notice

We participate in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees.

All offers of employment are contingent upon the successful completion of Form I-9 and verification through the E-Verify system.

For more information about E-Verify, please review the official notices below:

E-Verify Participation Poster (English & Spanish):
https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

Right to Work Poster (English & Spanish):
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster.pdf