HUB Program Liaison

Orsini Healthcare; United States; Remote; USD 23,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

PTO and holidays

Tuition reimbursement

Job summary

Orsini Rare Disease Pharmacy Solutions seeks a liaison to coordinate between prescribers, patients and manufacturers, delivering timely, high-quality support to ensure program requirements are met. You will work with program managers to resolve issues and maintain strong customer service across the care continuum.

The role emphasizes urgency, proactive communication, and collaboration with multiple teams to optimize patient care and provider satisfaction.

Qualifications

• Pharmacy Technician License required.
• National Pharmacy Technician Certification preferred.
• Intermediate knowledge of Microsoft Excel required.
• Ability to work with diverse customer base including manufacturers, MD offices and patients.
• Strong written and verbal communication skills.

Responsibilities

• Provide patient case status information to outside field team as requested.
• Interact with internal SPP teams or team members to expedite patient processing as needed.
• Communicate with health care providers on occasion as needed to resolve case status issues.
• Serve as point of contact to field reps, MD offices, and patients for all assigned orders.
• Obtain necessary information required to successfully process patient orders.
• Communicate effectively with internal team on needs of outside team requests and expediting patient issues.
• Communicate with external team of escalated issues and needs to assist with improvement of patient referral process and improving outcomes.
• Other duties as assigned
• Disclaimer: The information written in this job description indicates the general nature and level of work to be performed. This job description is not designed to contain or be interpreted as totally comprehensive of every job duty, responsibility, or qualification required by a employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed in this job description.

Skills

Customer service

Communication skills

Team collaboration

Microsoft Excel

Multitasking

Urgent issue resolution

Education

Pharmacy Technician License

National Pharmacy Technician Certification

Job description

Careers with real impact.

Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter.

ABOUT ORSINI

Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™.

OUR MISSION

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.

CORE VALUES

At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

COMPENSATION

The hourly rate for this position is $28.00 for employees based in the Elk Grove Village, IL area. Compensation for candidates hired in other geographic locations will be reviewed and determined during the hiring process.

LOCATION

This position is remote; however, candidates located near our Elk Grove Village, IL or Columbus, OH offices are preferred.

POSITION SUMMARY

The liaison will be a key contact along with the Program Manager for the drug product(s) assigned interacting with the prescriber, prescriber office staff, drug manufacturer representatives and working with program managers to deliver excellent customer service and responsiveness for the manufacturer’s program. The role will require a high sense of urgency and the ability to answer questions quickly or respond/resolve issues that may arise. The liaison will be actively engaged/participating in communications and meetings and will provide patient and provider support when needed to ensure the program requirements are met.

ESSENTIAL DUTIES

• Provide patient case status information to outside field team as requested.
• Interact with internal SPP teams or team members to expedite patient processing as needed.
• Communicate with health care providers on occasion as needed to resolve case status issues.
• Serve as point of contact to field reps, MD offices, and patients for all assigned orders.
• Obtain necessary information required to successfully process patient orders.
• Communicate effectively with internal team on needs of outside team requests and expediting patient issues.
• Communicate with external team of escalated issues and needs to assist with improvement of patient referral process and improving outcomes.
• Other duties as assigned
• Disclaimer: The information written in this job description indicates the general nature and level of work to be performed. This job description is not designed to contain or be interpreted as totally comprehensive of every job duty, responsibility, or qualification required by a employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed in this job description.

KNOWLEDGE, SKILLS, AND TRAINING

• Ability to work with diverse customer base both external and internal, including but not limited to manufacturer accounts representatives, MD office staff, and patients.
• Possess strong written and verbal communication skills.
• Experience in providing excellent customer service skills to internal and external customers.
• Ability to work well in a team environment and provide support to other team members.
• Ability to manage intake of issues via phone and email and segregate urgent from non-urgent.
• Detail oriented individual.
• Ability to identify solutions to problems quickly and communicate results in a timely fashion.
• Ability to prioritize workload and adhere to established response times to manufacturer for urgent and non-urgent issues.
• Ability to multitask and deliver on tight deadlines.
• Ability to work well in a fast-paced environment.
• Pharmacy Technician License Required.
• National Pharmacy Technician Certification Preferred.
• Intermediate Knowledge of Microsoft Excel Required.

EMPLOYEE BENEFITS

• Medical Coverage, Dental, and Vision Coverage
• 401(k) with employer match
• Accident and Critical Illness coverage
• Company-paid life insurance options
• Generous PTO, paid holidays, and floating holidays
• Tuition reimbursement program.

Equal Employment Opportunity

Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

E-Verify Participation Notice

We participate in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees.

All offers of employment are contingent upon the successful completion of Form I-9 and verification through the E-Verify system.

For more information about E-Verify, please review the official notices below:

E-Verify Participation Poster (English & Spanish):
https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

Right to Work Poster (English & Spanish):
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster.pdf