Launch & Growth Specialist (SaaS Commerce)

Lula Commerce; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Lula Commerce is seeking an experienced Implementation Manager to own customers from signed agreement through launch and ongoing value realization. You will coordinate cross-functional teams, manage onboarding, data integrations, and training, and drive adoption after go-live.

The role requires strong customer facing skills and a data-driven mindset in a remote-first, hybrid setup. You will join a fast-growing SaaS and marketplace platform for the convenience retail industry, collaborating with

Qualifications

• 4–7 years in implementation, onboarding, launch operations, customer growth, program management, product operations, or related role.
• Direct experience in restaurant technology, hospitality, merchant technology, delivery platforms, ecommerce, marketplaces, POS, or closely related ecosystem.
• Data fluency; working SQL and comfort using AI tooling to pull and interrogate customer data.
• Ability to own complex customer implementations and drive them live; capable of leading difficult conversations with customers.

Responsibilities

• Move customers from verbal commitment to executed agreement, then from signed agreement to launch.
• Build implementation plans with milestones, owners, dependencies, risks, and firm launch dates.
• Translate contracts, commitments, and technical requirements into executable plans.
• Coordinate onboarding, configuration, data collection, integrations, testing, training, and launch readiness.
• Identify blockers early, drive decisions, and follow issues to resolution.
• Keep customers, internal teams, and external partners aligned and accountable throughout.
• Own post-launch success: track adoption and usage, surface expansion opportunities, and guide pricing discussions.

Skills

Implementation

Onboarding

Launch operations

Customer growth

Data fluency

SQL

AI tooling

Customer facing

Tools

SQL

Job description

Lula Commerce is seeking an experienced Implementation Manager to own customers from signed agreement through launch and ongoing value realization. You will coordinate cross-functional teams, manage onboarding, data integrations, and training, and drive adoption after go-live.

The role requires strong customer facing skills and a data-driven mindset in a remote-first, hybrid setup. You will join a fast-growing SaaS and marketplace platform for the convenience retail industry, collaborating with