Launch & Enablement Manager

GT Independence, LLC; United States; On-site; USD 100,000 - 150,000; Full time

Job summary

GT Independence, LLC is seeking a Launch & Enablement Manager to lead the preparation and adoption of new product releases across Product, Development, Operations, Support, Training, Marketing, and Compliance. You will define readiness plans, own the launch calendar, generate release notes and adoption toolkits, and ensure teams are enabled to promote and support new capabilities.

This role requires 5+ years in launch management or related roles, strong facilitation and communication skills, and

Qualifications

• 5+ years of experience in launch management or related roles.
• Experience coordinating technology releases across multiple business and technical stakeholder groups.
• Experience developing or coordinating communications, training materials, release notes, FAQs, and stakeholder briefings.
• Ability to translate release scope and technical details into clear readiness actions for operational, support, and training teams.
• Experience with collaboration and delivery tools such as Azure DevOps, Smartsheet, Microsoft Planner, Teams, SharePoint, or similar platforms.
• Strong written and verbal communication skills with attention to detail.

Responsibilities

• Define and manage launch readiness plans for product and technology releases, including stakeholder engagement, training, support, communications, and adoption activities.
• Own the launch calendar, milestone tracking, readiness status, action items, risks, issues, and decision logs for assigned releases.
• Partner with Product Owners and Development to understand release scope, target users, dependencies, operational impacts, and expected business outcomes.
• Coordinate launch activities across Operations, Support, Training, Marketing/Communications, Compliance, and other affected teams.
• Ensure internal teams are enabled to adopt, support, promote, and leverage new releases through appropriate materials and forums.
• Develop or coordinate release notes, FAQs, readiness checklists, support guides, training materials, stakeholder briefings, and adoption toolkits.
• Facilitate readiness reviews, stakeholder checkpoints, go/no-go preparation, and launch retrospectives.
• Track stakeholder questions, risks, training gaps, operational impacts, and open decisions through launch completion.
• Coordinate post-launch support, feedback capture, adoption monitoring, issue escalation, and continuous improvement actions.
• Establish repeatable launch and enablement practices in partnership with Product Operations.

Skills

Launch management

Project coordination

Change management

Product operations

Cross-functional collaboration

Regulated environments

Effective communication

Tools

Azure DevOps

Smartsheet

Microsoft Planner

Teams

SharePoint

Job description

• Pay or shift range: $100,000 USD to $150,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Position Summary:

The Launch & Enablement Manager is responsible for managing the launch process for new product and technology releases, ensuring GTI teams are prepared to adopt, support, promote, and leverage new capabilities. This role provides practical project coordination across readiness planning, stakeholder communication, training, operational support, and adoption follow-through.

The Launch & Enablement Manager connects Product, Development, Operations, Support, Training, Marketing/Communications, and other cross-functional departments to ensure launches are coordinated, well-understood, adopted, and supported after release. The role brings structure to readiness activities and helps ensure new solutions deliver intended business value.

Key Responsibilities:

• Define and manage launch readiness plans for product and technology releases, including stakeholder engagement, training, support, communications, and adoption activities.
• Own the launch calendar, milestone tracking, readiness status, action items, risks, issues, and decision logs for assigned releases.
• Partner with Product Owners and Development to understand release scope, target users, dependencies, operational impacts, and expected business outcomes.
• Coordinate launch activities across Operations, Support, Training, Marketing/Communications, Compliance, and other affected teams.
• Ensure internal teams are enabled to adopt, support, promote, and leverage new releases through appropriate materials and forums.
• Develop or coordinate release notes, FAQs, readiness checklists, support guides, training materials, stakeholder briefings, and adoption toolkits.
• Facilitate readiness reviews, stakeholder checkpoints, go/no-go preparation, and launch retrospectives.
• Track stakeholder questions, risks, training gaps, operational impacts, and open decisions through launch completion.
• Coordinate post-launch support, feedback capture, adoption monitoring, issue escalation, and continuous improvement actions.
• Establish repeatable launch and enablement practices in partnership with Product Operations.

Education:

5+ years of experience in launch management, enablement, project/program coordination, change management, product operations, or related roles.

Experience and Qualifications:

• Experience coordinating technology or product releases across multiple business and technical stakeholder groups.
• Familiarity healthcare insurance programs (e.g., Medicaid), business administration, and enterprise platforms (e.g., ERP, claims, payroll, tax, customer-facing systems) preferred
• Strong project coordination skills, including planning, milestone tracking, risk management, action follow-up, and status reporting.
• Ability to translate release scope and technical details into clear readiness actions for operational, support, and training teams.
• Experience developing or coordinating communications, training materials, release notes, FAQs, and stakeholder briefings.
• Strong facilitation skills with the ability to drive alignment across teams without direct authority.
• Comfort operating in complex, regulated, or multi-state environments, preferred.
• Experience with collaboration and delivery tools such as Azure DevOps, Smartsheet, Microsoft Planner, Teams, SharePoint, or similar platforms.
• Excellent written and verbal communication skills, with strong attention to detail.
• Continuous improvement mindset and ability to build repeatable launch processes.

Equal Opportunity Employer
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