Late Stage Collections Associate (Mandarin speaker)

Lendbuzz; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Lendbuzz, a leader in providing financial opportunities, seeks a collections coordinator to manage delinquent payments for auto loans. Ideal candidates are bilingual in Mandarin and English, with a strong collaborative spirit, integrity, and a customer-focused approach. Join a diverse team dedicated to improving lives by extending financial opportunities.

Qualifications

• One or more years' experience in collections in a call center environment.
• Skip trace experience required.
• Auto collections experience preferred.

Responsibilities

• Perform delinquent account collection calls and service inbound customer calls.
• Set up and process one-time and recurring payments.
• Prepare delinquent accounts for pre-repossession status.

Skills

Proficiency in Mandarin

Proficiency in English

Customer communication

Organizational skills

Teamwork

Integrity

Job description

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are looking for an outstanding team member to join us in managing and coordinating the collection of delinquent payments for auto loan accounts.

This position requires availability during standard business hours, Monday through Friday, from 9 AM to 6 PM Eastern Standard Time (EST).

Key Responsibilities:

• Perform delinquent account collection calls, emails, or text messages assigned by management
• Service inbound customer calls pertaining to collections
• Maintain clear and descriptive notes
• Set up and process one-time and recurring payments
• Prepare delinquent accounts for pre-repossession status
• Perform skip trace duties to locate customers
• Communicate with clients in a timely and orderly fashion by sending out notices
• Review accounts that have been referred for repossession and legal actions against debtors
• Assist subordinates with collection activities in difficult cases and recommend collection techniques
• Issue written and oral instructions
• Enforce compliance with Collection Standard of Conduct policies
• Perform various administrative functions

Requirements:

• Proficiency in both Mandarin and English is required
• One or more years' experience with collections in a call center environment
• Skip trace experience
• Auto collections experience is preferred
• Previous work in collections, preferably in the automotive industry
• Outstanding customer, communication, and organizational skills
• High level of integrity
• Strong sense of teamwork but able to work independently

Salary: $22 - $24 an hour

We believe:

Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

Compassion is a strength. We care about our customers and look to build long-term relationships with them.

Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.

Honesty and transparency are non-negotiable. We incorporate these traits in all of our interactions.

Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.

If you believe these values too, then we would love to hear from you!