Senior Collections Specialist

Clarivate; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Senior Collections Specialist to join their Professional Collection team, focusing on optimizing the collections process in the APAC region. The role requires strong communication and problem-solving skills, as well as a Bachelor's degree and fluency in Japanese. You will handle complex collection cases, work closely with clients, and lead efforts on challenging accounts, ensuring effective communication and resolution strategies.

Qualifications

• More than 5 years of experience in complex collection environment.
• Japanese is required as the 1st working language.
• Strong learning ability and willingness to accept ad hoc jobs.

Responsibilities

• Follow up Collection SOP to contact customers for payment daily.
• Lead collection efforts on challenging accounts.
• Utilize advanced data analysis tools to monitor payment trends.

Skills

Communication

Problem Solving

Teamwork

Data Analysis

Negotiation

Education

Bachelor’s Degree

Tools

Office Software

Job description

We are looking for Senior Collections Specialist to join our Professional Collection team in Beijing/Japan. This role plays a critical role in handling complex collection cases, involving extensive analysis, dispute resolution and negotiation with clients, aiming to optimize the collections process and speed up collection. The team consists of 8 team members and is reporting to APAC Collections Manager. We would love to speak with you if you have skills in collection.

About You – experience, education, skills, and accomplishments

• Bachelor’s Degree or equivalent in relevant field
• More than 5 years of experience in complex collection environment, familiar with the entire process of risk control and dispute resolution
• Have a good sense of collection, be willing to actively contact customers to solve the dispute and speed up collection as daily priority
• Strong communication skills and problem-solving skills are required to solve complex collection issues.
• Value in teamwork and cross-departmental collaboration, be good at leveraging resources to improve work efficiency to achieve individual and department goals
• Strong learning ability, hardworking with good sense of responsibility, be willing to accept ad hoc job
• Japanese is required as the 1st working language
• Good at office software, collection data analysis skills are required

It would be great if you are . . .

• Able to read and write in English, fluent in spoken English is preferred
• Experience for overseeing projects is preferred, typically in APAC regions

What will you be doing in this role?

• Follow up Collection SOP to contact customers to ask for payment on a daily base
• Mainly responsible for the collection portfolio of Japan, Southeast Asia and other Asia-Pacific countries
• Lead the collection efforts on challenging accounts, ensuring proactive communication to recover overdue payments.
• Determine root causes of late payment, short payment, or non-payment and develop a plan to resolve.
• Conduct thorough research into client payment histories and provide appropriate documentation to resolve disputes.
• Utilize advanced data analysis tools to monitor payment trends and identify high-risk accounts.
• Develop strategies to reduce delinquency rates and enhance the effectiveness of the collection process.
• Prepare and present collection performance metrics for leadership for data-driven decision-making. Collaborate with the legal team on sensitive cases requiring further action or escalations.

About the Team

The collection team is responsible for collection in the APAC region. The team size is 8 people, working closely with clients, sales and other teams internally. We contribute to optimizing the collections process and speed up collection

Hours of Work

This is a full-time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.