Consumer Collection Specialist – Tier 1

Shelby American, Inc.; Bakersfield (CA); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Consumer Collection Specialist – Tier 1 to join their dynamic team. This exciting role focuses on late-stage recovery for consumer agreements and loans, offering a chance to grow in a fast-paced environment. With a strong emphasis on collaboration and innovation, you will utilize various communication channels to engage with customers and achieve recovery goals. The company promotes from within, ensuring ample opportunities for career advancement. If you thrive in a remote setting and possess a passion for helping others while achieving results, this opportunity is perfect for you.

Benefits

401k with 3% company match

Unlimited PTO

6 days of paid sick time

6 paid holidays

1 floating holiday

Qualifications

• 3+ years in loan servicing or collections with strong negotiation skills.
• Ability to communicate compliance and regulations effectively.

Responsibilities

• Auto dial and manage a portfolio of overdue accounts.
• Collaborate with teams to process cancellations and disputes.

Skills

Loan servicing

Collections

Negotiation

Analytical abilities

Communication skills

Problem-solving

Self-motivation

Attention to detail

Multitasking

Tools

Microsoft Excel

Job description

All Jobs > Consumer Collection Specialist – Tier 1

Are you EPIC?
Do you have the ability to demonstrate, understand and apply HFD’s core purpose and values in all that you do? At HFD our core purpose is to help the underserved live healthier. In order to accomplish this mission, we must ensure that our team is aligned with our E.P.I.C. values:

• Excellence: Always exceeding expectations!
• Passionate: Executing with boldness!
• Innovative: Pioneering a better way!
• Collaborative: Together we win!

The Consumer Collection Specialist – Tier 1 we are looking for:
The Consumer Collection Specialist is a new role for HFD, a fast-growing company that promotes from within. This role will focus on late-stage, pre-charge off recovery for our consumer agreements and loans. This role reports into the team lead, which reports directly into the C-suite. This is a great opportunity for a remote employee with ample pre-charge off collections and customer service experience to grow with a new team. You will work amongst a small team, but you are strong enough of an IC (inner compass) to strive with autonomy. The position includes excellent benefits and employee paid insurance. The hourly pay rate will be dependent on experience and skills.

As a Consumer Collection Specialist – Tier 1, you will:

1. Auto dial an ever-evolving portfolio of 60-120 day past due patient accounts to cure/bring current.
2. Work as a group with your fellow specialists towards a company recovery goal for bonus, with the opportunity to bonus additionally based on individual collections.
3. Utilize HFD’s multi-channel customer platform to reach out to patients utilizing phone, dialer, email, SMS, chat, and written mail.
4. Collaborate with other teams within the company to process cancellations, disputes, and refunds.
5. Review and monitor your own metrics to ensure accuracy of your recovery efforts.
6. Ensure your outbound/inbound occupancy in a remote environment so our customer needs are met in a timely manner.
7. Be dynamic, responsive, and proactive with both customers and peers/leadership.

Requirements:

• 3 years+ experience in loan servicing, collections, or similar in consumer credit, with knowledge of negotiations and collection procedures.
• Innovative problem solver with soft skills for collaborating with customers and team.
• Persuasive and persistent communicator – Must clearly and professionally communicate with consumers, must understand compliance, laws, and regulations around recoveries, and be able to communicate with leadership as needed.
• Analytical abilities – be able to easily digest reporting of metrics, insights, and other analyses.
• Organized with ability to dive deep into details.
• Ability to work in a fast-paced call center environment.
• Ability to type at least 30 words per minute.
• Must be knowledgeable with skip tracing and location information for consumers.
• Collaborative and team player – you will be on a small team with a common goal, but also work among a bigger operations team who does early-stage recoveries and servicing.
• Self-motivated and able to focus in a home environment with minimal distraction.
• Flexible – this is a new team, and we will be figuring everything out from platform to strategies, there will be a lot of changes, so paying close attention and rolling with changes will be crucial.
• Not afraid to speak up and be passionate about your ideas – we get it, being a new, remote employee is hard.
• Ability to pay close attention to detail and be self-motivated.
• Ability to multitask and excel in a fast-paced environment.
• Beginner / Intermediate proficiency in Microsoft Excel.
• Bilingual in English and Spanish preferred.

Benefits:

• 401k with 3% company match.
• Unlimited PTO, 6 days of paid sick time, plus 6 paid holidays and 1 floating holiday.