LATAM Trade & Working Capital Account Manager

JPMorganChase; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

J.P. Morgan is seeking a Client Service Trade and Working Capital Manager in Chicago to support onboarding, documentation, and execution, while delivering ongoing service and fostering strong client relationships.

You will work with a team across Relationship, Operations, Treasury Management, Sales, Product, and Implementations to progress requests and resolve issues, learning end-to-end delivery with coaching from senior leaders.

Qualifications

• Bachelor's degree or equivalent work experience.
• 1+ years of experience in client service, operations, implementations, or a middle/back-office function.
• Strong written and verbal communication skills and a client-first mindset.
• Strong organizational skills, ability to multi-task, and comfort working within deadlines.
• Self-directed approach, attention to detail, and sound judgment on when to escalate.
• Proficiency in Microsoft Word, Excel, and PowerPoint; comfort with digital channels/electronic banking platforms.

Responsibilities

• Support the team as a day-to-day contact for client onboarding, transactions, and ongoing service requests, ensuring timely follow-up and a strong client experience.
• Assist with implementation execution, including coordination, tracking timelines/action items, obtaining required documentation, and servicing clients throughout transaction lifecycle.
• Maintain/monitor service and implementation queues, triage requests, and escalate appropriately.
• Demonstrated ability to build, manage, and grow client relationships by proactively engaging stakeholders, understanding client needs, and driving high levels of client satisfaction.
• Draft and distribute routine client/internal communications and support creation of status reporting.
• Liaise with internal partners to progress requests and resolve issues.
• Contribute to documentation and discipline: procedures, trackers, templates, and knowledge articles.
• Participate in continuous improvement by identifying process gaps, capturing issues, and supporting change activities.
• Develop trade product expertise and support senior team members on client deliverables.

Skills

Client service

Operations

Documentation

Communication

Microsoft Word

Excel

PowerPoint

Education

Bachelor's degree

Job description

J.P. Morgan is seeking a Client Service Trade and Working Capital Manager in Chicago to support onboarding, documentation, and execution, while delivering ongoing service and fostering strong client relationships.

You will work with a team across Relationship, Operations, Treasury Management, Sales, Product, and Implementations to progress requests and resolve issues, learning end-to-end delivery with coaching from senior leaders.