LATAM Cybersecurity Technical Success Manager

Darktrace; New York (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

Darktrace is seeking a Technical Success Manager for LATAM to partner with customer security and IT teams, guiding adoption of cybersecurity solutions and realizing measurable value.

This opportunity invites qualified professionals across Latin America to join a collaborative, cross-functional team and contribute to long-term customer success. Fluent English and Spanish are required, with Portuguese a plus, and a strong customer-focus is essential.

Qualifications

• 3+ years of experience in a customer-facing technical role such as Technical Success Manager, Customer Success Manager, Technical Account Manager, Solutions Consultant, Technical Consultant, or similar.
• Experience with enterprise cybersecurity, networking, cloud, SaaS, infrastructure, or related technology environments.
• Strong customer relationship management and stakeholder engagement skills.
• The ability to translate complex technical concepts into practical business outcomes.
• Excellent communication and presentation skills.
• A collaborative mindset and enthusiasm for working across global teams.

Responsibilities

• Building trusted relationships with customer security, IT, and technical stakeholders.
• Developing technical success plans that drive adoption, value realization, and operational maturity.
• Identifying strategic use cases that embed cybersecurity technology into daily workflows.
• Monitoring customer health, engagement, and adoption metrics to proactively address risks and challenges.
• Helping customers accelerate time-to-value and achieve their desired business and security outcomes.
• Partnering with internal teams to support customer retention, growth, and overall success.
• Acting as the voice of the customer by sharing feedback, requirements, and opportunities across the organization.

Skills

Customer-focused

Technical communication

Presentation skills

Cross-functional collaboration

Job description

Darktrace is seeking a Technical Success Manager for LATAM to partner with customer security and IT teams, guiding adoption of cybersecurity solutions and realizing measurable value.

This opportunity invites qualified professionals across Latin America to join a collaborative, cross-functional team and contribute to long-term customer success. Fluent English and Spanish are required, with Portuguese a plus, and a strong customer-focus is essential.