Last Mile Ops Supervisor: Lead, Optimize & Deliver

RXO, Inc.; Port Saint Lucie (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical and dental plans

Vision plans

401(k) with company match

Pre-tax accounts

Disability & life insurance

Employee Assistance Program (EAP)

Career & Leadership development

Job summary

RXO, Inc. is seeking a Last Mile Operations Supervisor in Port Saint Lucie, FL to lead daily last mile operations and coach a team for safe, efficient service. You will oversee route execution, service provider performance, and resolve delivery issues and escalations.

The role emphasizes financial oversight, settlements, and driving customer satisfaction through VOC results and continuous process improvements. Strong leadership and safety compliance are essential.

Qualifications

• Operational Performance is essential for daily execution.
• Route & Service Provider Management is required for reliable service.
• Financial Oversight and Settlements ensure profitability.
• Customer Experience and Claims handling drive satisfaction.
• Employee Development is needed to guide teams.
• Safety and Compliance must be maintained at all times.
• Handling Customer Escalations effectively is expected.
• Reporting and Continuous Improvement drive results.

Responsibilities

• Lead daily last mile operations, ensuring safe, efficient, and customer-focused service delivery.
• Oversee route execution, service provider performance, and resolution of delivery issues, claims, and customer escalations.
• Manage service provider settlements, payables, deductions, and controllable expenses to support financial performance.
• Drive customer satisfaction through strong VOC results, claims management, and continuous process improvement.
• Lead, coach, and develop employees while managing staffing, scheduling, and performance.
• Ensure compliance with all safety standards, operational procedures, and company policies.
• Monitor key performance metrics and implement action plans to improve service, productivity, quality, and profitability.
• Communicate operational results, risks, and opportunities to leadership and support strategic market initiatives.

Skills

Operational Performance

Route & Service Provider Management

Financial Oversight

Customer Experience

Employee Development

Safety & Compliance

Customer Escalations

Reporting & CI

Job description

RXO, Inc. is seeking a Last Mile Operations Supervisor in Port Saint Lucie, FL to lead daily last mile operations and coach a team for safe, efficient service. You will oversee route execution, service provider performance, and resolve delivery issues and escalations.

The role emphasizes financial oversight, settlements, and driving customer satisfaction through VOC results and continuous process improvements. Strong leadership and safety compliance are essential.